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Robert Half International Help Desk Analyst I in Andover, Massachusetts

Description

If you want to work in an innovative and fast-paced environment, you might be the Help Desk Analyst Robert Half Technology is looking for. We need an IT professional with a talent for solving both routine and unique problems. This role will support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Andover, Massachusetts area and is a full-time opportunity. Travel throughout MA and NH is required. Occasional travel to NY and VT is also required.

Your responsibilities in this role

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Independently investigate and implement solutions to technical issues

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Provide service on technical help tickets submitted via phone, email, and walk-ups

Requirements

  • Comprehension of basic networking concepts

  • Solid understanding of Windows OS

  • Deep understanding of Basic Network Troubleshooting

  • Microsoft Office 365 experience

  • Foundational knowledge in Desktop Support

  • IT support ticketing system experience highly valued

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

  • Background in user administration and bug fixing in a client server environment

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $40,000.00 - $50,000.00 / Yearly

Location: Andover, MA

Date Posted: January 25, 2021

Employment Type: Full-time

Job Reference: 02130-0011681729

Staffing Area: Technology u0026 IT

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