Robert Half IT Coordinator and Document Manager in Andover, Massachusetts
This role will similarly focus on ticket life-cycle KPI metrics, providing weekly management reports for cycle time of tickets (open, through closure). Reporting will be targeted on the areas of where tickets are assigned and potentially delayed, as a measure for E& C's inter-departmental efficiency
Person will be responsible for managing IT and OT tickets directly related to E& C active projects. This person will be responsible for creation and closure of tickets assigned to the various E& C teams that are related to project sites still under E& C ownership. Primarily, this person will be point of contact for issues between the project driven E& C teams with the operation processes of the IT/OT teams of . This person will also be responsible for facilitating user account creations and removals of relevant E& C employees and contractors. This person will have an active role is pursuing inter-dept individuals to confirm and close out tickets. Any incomplete tickets shall be measured in KPI metrics. Additional role includes responsibility of document manager for change management for the I& C SCADA team. This process will serve as the only approved single source of truth for all change documents related to SCADA systems. All project stakeholders impacting the I& C SCADA team's perimeter of responsibility, must formally submit such changes to this manager for Scada Team approval. This role ultimately will be responsible for archiving the approved information in the client's document management solution.
Education: HS. Diploma/ College desirable
Experience with KPI metrics
Basic PM Certification
ServiceNow Certification desirable
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