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Sensata Technologies, Inc. Customer Quality Champion in Attleboro, Massachusetts

The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

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General Responsibilities

  • Analyze, solve and control complex production quality problems on time to meet the customer requirements

  • Oversees Production Part Approval Process and provide documents to customer

  • Leads Measurement System Analysis and Statistical Process Control for key processes

  • Ensure a smooth and timely launch of new and changed products

  • Leads customer returns and using Sensata tools to provide frequent status updates to affected customers

  • Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers

  • Leads project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation

  • Initiating improvement proposals serving cost of quality, turnaround time and quality of production

  • May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed

  • Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up

  • Establish and follow procedure for control on non-conforming parts in production

  • Leads all aspects of quality and continuous improvement across various customer groups

  • Initiates improvement proposals serving cost of quality, turnaround time and quality of production

  • Assistd clients during audits with the aim to come to a production release

  • Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements

  • Facilitate Risk Management process in compliance to appropriate external standards and corporate policies

  • Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals

  • Develop a strategy to manage specific customer accounts

  • Lead customer quality issue resolution

  • Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements

  • Perform risk assessments

  • Set quality goals and improvement plans

  • Document and work with lessons learned

  • Review Control Plans and improve as needed

  • Develop a customer satisfaction plan

  • Work with Production sites to drive manufacturing improvements

  • Analyze data to identify concerns and respond to customers

  • Perform warranty analysis and identify trends

  • Strong Communication and social skills in order to be the intermediary between our clients and our production plants particular in Bulgaria, Mexico, Malaysia and China

  • Develop corrective action management for customer issues

Experience / Qualifications

  • A university degree and 6+ years of experience (i.e. Bachelors degree) or a graduate degree and 4-6 years of experience (i.e. Masters degree) or a higher level degree and 2-4years of experience (i.e. Doctorate degree)

  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands

  • Strong communication skills; oral, written and presentation

  • Strong organization, planning and time management skills to achieve results

  • Strong personal and professional ethical values and integrity

  • Holds self-accountable to achieving goals and standards

  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

  • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

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Job Summary

  • The Customer Quality Champion (CQC) will work with other engineers and technical colleagues in a team environment to manage key customer accounts for Quality . The CQC will focus on developing customer relationships and projects to assure the organization is prepared to meet the customer expectations of the future. The CQC will need to possess strong project management and engineering skills across multiple disciplines along with strong technical communication skills to positively impact customer satisfaction.

  • Manage strategic customer accounts with direct customer interface to define quality

improvement plans and respond to customer escalations with crisp and effective

communication. Lead and guide teams facing difficult problems in the use of a variety of quality and problem-solving tools and techniques (Shainin, 6 Sigma, DFSS etc.).

  • The CQC will interact with others globally while traveling occasionally to customer locations and other Sensata international sites.

Job Responsibilities

The Customer Quality Champion manages several customer accounts in all aspects of Quality and continuous improvement.

Specific job responsibilities include:

  • Develop relationships with key external stakeholders such as IATF CB’s, AIAG working groups, VDA working groups, OESA working groups etc. To better understand upcoming requirements.

  • Work with customers to understand their requirements (VoC) then effectively deploy projects that transform the organization resulting in customer satisfaction.

  • Develop a strategies and priorities to manage performance of the organization towards key

customer accounts

  • Set quality goals and improvement plans (Quality Improvement Plans, PPM roadmaps, Cost of Quality reduction)

  • Distill lessons learned from past issues into actionable lessons, share best practice and industry leading innovations to appropriate parts of the organization

  • Work with business process excellence groups to drive manufacturing improvements across plants with common products

  • Support analysis of quality agreements, warranty agreements, T&Cs, CSRs etc. As part of quoting new business opportunities, reviewing change proposals, disputing of charges for 0km events and warranty events.

  • Help the organization understand customer notification requirements and devise strategies that comply with requirements and meet business needs.

Job Requirements

Minimum requirements include:

  • 3-5 years’ experience in PMT, Quality, Engineering

  • Bachelor’s Degree in Engineering or related discipline preferred

  • Strong customer interface and relationship building experience (minimum of two years)

  • Demonstrated ability to achieve results, drive improvement and resolve problems

  • Strong skills in analysis of data and ability to present to Executive level audience

  • Ability to travel

Preferred requirements include:

  • Background in Process Engineering, NPD Quality or Program Management

  • Experience with Automotive Tiers & OEMs and/or emerging players in Electrification (Tesla,

Apple, Lucid, Leer etc.)

  • Knowledge of the new product development process (ie APQP)

  • Shanin Red X methods

  • Six Sigma training (Green Belt minimum)

  • Lean training (Kaizen, lean techniques)

  • ASQ CQE (Certified Quality Engineer) certification

  • Experience in a high volume manufacturing culture

  • Experience with some common tools used in this role, including 6 Sigma, Lean, Design for 6

Sigma, Design for Manufacturability, PPAP, FMEA, Control Plan, PDCA, and 8D problem solving methodology

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Smarter Together

  • Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.

  • Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.

  • As OneSensata, we are working together to make things work together

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.

Return to Sensata.com

We are ready for the next century.

Our vision is to be a world leader in mission-critical sensing and electrical protection while satisfying the world’s growing need for safety, efficiency and a clean environment and being a partner, employer and neighbor of choice. Our sensors are the fundamental building blocks needed for a smart, connected, electrified and, ultimately, autonomous world. Click here to find out more about our Future Focus at https://www.sensata.com/about#future

Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a world leader and early innovator in mission-critical sensors and controls designed to make the world cleaner, safer and more efficient. Mission-critical means products that are essential and difficult to do. You’ll find our 47,000 unique products in many applications anywhere from automotive braking systems to aircraft flight controls.

Sensata devices are in systems that protect people and the environment, so what we do matters. We take pride in knowing our technologies improve safety, efficiency and comfort for millions of people every day.

Note to applicants for positions in the United States:

  • Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

  • View The EEO is the Law poster at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters at https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

  • If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact benefits@sensata.com .

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging at https://www.sensata.com/diversity and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

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