Massachusetts Information Technology Jobs

Sensata is currently seeking a Customer Service Representative to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.

Responsibilities:

• Daily communication with customers regarding orders, schedule changes and overall status through production cycle

• Management of designated customers’ orders and dynamic schedules through customer-enabled portals

• Detailed order review and order entry into Sensata ERP system

• Maintenance of customer-specific records in Sensata ERP system

• Liaise with cross-functional teams such as production, planning, sales and accounting to ensure customer requests are handled appropriately

• Resolving production scheduling, shipping or invoicing problems

• Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary

• Maintaining voice of customer reporting including customer scorecards and resolution of claims if necessary

• Recognition of add-on business opportunities

Requirements:

• Bachelors degree (preferred)

• 3-5 years in customer service experience (preferably aerospace or other high-tech manufacturing)

• Excellent computer skills including Microsoft Office applications and any experience with Oracle based products is a plus

• Strong communication and inter-personal skills are a must

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

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Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy)

Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf)

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf