Dell ​CSIRT Incident Manager in Bedford, Massachusetts

Dell is a worldwide provider of information technology services and business solutions to a broad range of clients. We seek men and women who share our values, thrive in a team environment, and recognize the importance of accountability; people who strive to exceed expectations to ensure our Clients' success.

We are currently seeking a CSIRT Incident Manager - to join our team in Bedford MA.


  • Responsible for maintaining the quality of the Incident Response workflow and deliverables in the CSIRT by reviewing Incident queue regularly and analyzing incident closure

  • Working with the other CSIRT pillars to improve the Incident Response process within the CSIRT

  • Coordination of the CSIRT involvement in any Major Incident Management activities

  • Responsible for coordinating all activities related to CSIRT Declared Incidents

Assisting with the development of Run Books to ensure consistency across incident workflow


  • Typically requires 7+ years of Information Security experience or equivalent combination of education and work experience, at least 2 years should be in Security Operations or Incident Response, or similar role

  • Solid working knowledge of currently accepted information security standards, guidelines and theories

  • Solid communication and presentation skills working with both technical and non-technical audiences

  • Ability to work in a high-pressure environment and understand industry trends

  • Ability to prioritize deliverables and workflow in a queue based system

  • Experience with workflow and ticketing systems like RSA Archer, Remedy, ServiceNow, etc is a plus


  • CISSP, CISM or other advanced security certifications are a plus

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology.

  • When we see something that could be improved, we get to work inventing the solution.

  • Our people demonstrate our winning culture through positive and meaningful relationships.

  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .