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The MITRE Corporation Department Program Manager in Bedford, Massachusetts

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.

The Health Policy and Operations Department is responsible for the lifecycle of work (from idea inception to delivery of services) with the Agency for Health Research and Quality (AHRQ), the Office of the National Coordinator for Health IT (ONC), and Centers for Medicare & Medicaid Services (CMS) Office of the Administrator (OA). The Program Manager is a critical member of the department leadership team supporting the Department Manager as well as assuming responsibility for a defined portfolio within the Department. The Program Manager will work closely with the Department management leadership and Project Leaders to ensure that projects in the specified work program are run effectively and efficiently and meet the needs of our sponsors.

The Program Manager will support work development and project management execution across all phases of the work life-cycle for a defined portfolio. Responsibilities will include:

  • Leadership:

  • Participating as a member of the Department’s leadership team, including assisting with developing and delivering upon the department’s strategies and programs, owning elements of work development and shaping, meeting with senior sponsors, escalating risks and issues and developing mitigation plans in partnership with the Project Leaders, and working closely with Project Leaders to ensuring high quality project delivery and management.

  • Strategy:

  • Work with leaders from MITRE, our sponsor, and other federal leaders to form government strategies to achieve sponsor outcomes.

  • Work with Department and Division leadership team to define and execute the sponsor strategies for achieving those outcomes.

  • Develop and maintain a thorough and up-to-date understanding of the sponsor’s mission, their organization, and the political, economic, and technical environment that impacts the sponsor’s organization and mission.

  • Sponsor Engagement

  • Proactively engages sponsors on the realization of their outcomes. Provides sponsors with insightful, fact-based, unbiased advice on the realization of those outcomes, with or without a task order.

  • Ensures that engagements with sponsors and stakeholders are planned, coordinated, and communicated appropriately.

  • Develop relationships with key sponsors at all levels, in partnership with the Department Manager and the Project Leaders. Develop broad understanding of agency needs and culture and identify ways to integrate across the work program to solve difficult problems.

  • Work Development

  • Taking ownership of new opportunity development and workshaping in the specified portfolio, in partnership with Department leadership. This includes representing the Department leadership team with potential and current sponsors, developing Statements of Work and Cost Estimates for emerging projects, strategizing about task and staffing approaches for new projects; developing Technical and Cost Proposals, and effectively staffing projects for success.

  • Project Management and Support

  • Oversee and ensure the accuracy of financial and staff plans pre and post award; monitoring individual project budgets and plans across the assigned portfolio of work, working with the appropriate Project Leaders to ensure budgets are within task award budget and necessary staffing resources are assigned to the project.

  • Provide advice to Project Leaders on potential project resources, including subcontractors. Share information about the MITRE network and how to bring on best resources to the project. Assist PLs with staff feedback as needed. Build relationships with key MITRE Innovation Centers to enable effective resourcing.

  • Help manage and lead the department Project Leader meetings, financial reviews, project reviews, and support action items identified. Help ensure PLs are aware of bigger picture of how the project may connect to other projects within MITRE.

  • Risk Management: Identify department-level project risks to discuss with Department Manager, suggest mitigation plans. Coordinate with project leaders to ensure project risks are appropriately logged, tracked and mitigated.

  • Quality and Delivery Excellence

  • Support key deliverable development, quality reviews, and oversight for multiple projects and deliverables. Help PL identify peer reviewers. Reviews Quarterly Surveys with PLs and addresses concerns.

  • Facilitate monthly review and discussion of the project work plans, manage agreed upon updates to work plan document and coordinate submission of revised work plans, to the sponsor, as needed.

  • Review the Monthly Progress Reports (MPR) for the assigned portfolio of work to ensure that reports are high quality, focus on outcomes and are delivered on time.

  • Integration

  • Collaborate and partner across projects and with staff in other Health FFRDC departments and divisions to identify synergies and connections for new work programs and increased impact and excellence on existing work.

  • Staff Development and Workforce Shaping

  • Develop and coach Project Leaders as needed to ensure effective sponsor partnership/relationship, excellent quality deliverables, and high performing project teams. Build bench of emerging leaders to enable rapid response to surges in sponsor needs.

Minimum Qualifications:

  • Typically requires a minimum of 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years’ experience; or equivalent combination of related education and work experience.

Required Skills:

  • Program and Project Management Skills; track record of execution and delivery excellence.

  • Advanced degree (e.g., Masters, Doctoral) in public health-related field preferred.

  • Experience working with AHRQ, ONC, or CMS sponsors, with an understanding of the culture and how to work within that environment most effectively.

  • Demonstrated leadership capability and coaching skills.

  • Exceptional communication and interpersonal skills.

  • Demonstrated ability to deliver high quality, impactful technical products.

  • Experience or aptitude for managing budgets and resources.

  • Experience in MS Office (Excel, Project, Visio, PowerPoint, Word).

  • Exposure to work plan development and management.

  • Natural curiosity, creative thinking, and a desire to be stretched and challenged.

  • Business, external sponsor, and internal staff engagement and relationship-building skills.

  • Ability to multi-task, prioritize commitments, and manage time effectively in a fast-paced, time-sensitive, quality-oriented environment is required.

    This requisition requires the candidate to have a minimum of the following clearance(s):

None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

None

MITRE requires all employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. MITRE will provide reasonable accommodation to those with a medical condition, disability or a sincerely held religious belief that prevents them from receiving a vaccine so long as it does not create an undue hardship for MITRE and/or does not pose a direct threat to the health or safety of the employee or others in the workplace.

MITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of age; ancestry; color; family medical or genetic information; gender identity and expression; marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. For further information please visit the Equal Employment Opportunity Commission website EEO is the Law Poster (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) , EEO is the Law Poster-Supplement (https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

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