Oracle Edge Operations Administrator (JoinOCI-Edge) in Bedford, Massachusetts
Be a part of the E-Business Suite success story. Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
Work closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally. The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications. Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Manage product gaps from business specifications to product enhancement and/or business process change. Gather specifications and drive solutions from a global perspective across the e-Business Suite. Define product enhancements to drive solutions across the e-Business Suite for all customers. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company*s information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Edge Operations Administrator (JoinOCI-Edge)
Hours: part of a rotationfor 24x7
The Edge Operations Administrator will be a pivotal figure in theCustomer Success story, ensuring world-class service is provided to ourcustomers and prospective customers alike, both within the region and aroundthe world. A customer-first approach and disposition is crucial, as is theability to understand and translate technical concepts.
The Edge Operations Administrator is responsible for keeping theglobal IP anycast network and products available and performing well. Jobresponsibilities include handling all pages from the notification system,providing first level support for customer escalated issues, and managing theteam s maintenance calendar/status posts. The Edge Operations Administratorshould have strong communication skills and enjoy working in a fast-paced,technically challenging environment. A desire and willingness to learn and workin an Infrastructure as a Service environment with many differenttechnologies (FreeBSD/Linux, databases, networking, etc.) is crucial, as thisis a great way to develop skills and learn more about the system administrationfield.
Work with team to ensure uptime and availability of DNS and Email Delivery services.
Monitor critical systems and services to advise of potential outages or degradation of service.
Willingness and ability to quickly learn new technologies.
Ability to quickly respond to any page and provide initial triage or efficiently
escalate to Operations staff.
Assess customer support escalations and assign to the Operations and/or respective product teams.
Team player, with good communication and documentation skills.
Participate in the 24x7 on-call rotation.
Perform other duties as assigned / requested.
3-4 years of job experience or A.S. in Computer Science, Electrical Engineering, Computer Engineering and/or a related field or equivalent experience.
The ability to support, troubleshoot, and understand principal components of distributed, fault tolerant systems.
Hardware Systems: Dell R-Series Servers; Cisco Switches; Juniper Routers, Switches, and Firewalls; various other devices.
Software: FreeBSD, Linux, VMware, Shell Scripting, Perl, Python, Apache, BIND, Unbound, DJBDNS, MySQL, Cassandra / NoSQL, Exim, Postfix, SVN, Nagios, MRTG, RRD, Cacti, Graphite.
Protocols: IPv4, IPv6, TCP, UDP, DNS, SMTP, HTTP, SSL, SSH, SQL, and SNMP.
/As part of Oracle s employmentprocess candidates will be required to complete a pre-employment screeningprocess, prior to an offer being made. This will involve identity andemployment verification, professional references, education verification andprofessional qualifications and memberships (if applicable)./
Job: *Information Technology
Title: Edge Operations Administrator (JoinOCI-Edge)
Location: NH,New Hamp-Manchester
Requisition ID: 19000CHV
Other Locations: United States
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