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The MITRE Corporation Help Desk Support Staff in Bedford, Massachusetts

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.

The MITRE Corporate Help Desk is seeking an individual with excellent communication skills, experienced in IT support in an Enterprise environment to join our team. The primary focus of this position is to provide first level support with diagnosis, identification, and resolution of problems of varying complexity with software, LAN/WAN, servers and corporate data systems.

Minimum Education/Experience:

High school diploma or equivalent, plus 1 year of experience

Qualifications:

  • Excellent customer service skills

  • Excellent communication skills

  • Excellent troubleshooting abilities

  • Experience working on a technical help desk in a corporate environment

  • Proficient at solving problems with MacOS, Windows 10, MS Office applications and mobile & remote access services

  • Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution

  • Collaborate with other Help Desk employees on problems, process and procedure and other issues of importance to the Help Desk

This requisition requires the following clearance(s):

MITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, gender expression, sexual identity, disability, age, veteran status, and other protected status.

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At MITRE, we solve problems for a safer world. Through our federally funded R&D centers and public-private partnerships, we work across government to tackle challenges to the safety, stability, and well-being of our nation. As a not-for-profit organization, MITRE works in the public interest across federal, state and local governments, as well as industry and academia. We bring innovative ideas into existence in areas as varied as artificial intelligence, intuitive data science, quantum information science, health informatics, space security, policy and economic expertise, trustworthy autonomy, cyber threat sharing, and cyber resilience.

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