The MITRE Corporation Help Desk Support Staff in Bedford, Massachusetts
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The MITRE Corporate Help Desk is seeking an individual with excellent communication skills, experienced in IT support in an Enterprise environment to join our team. The primary focus of this position is to provide first level support with diagnosis, identification, and resolution of problems of varying complexity with software, LAN/WAN, servers and corporate data systems.
High school diploma or equivalent, plus 1 year of experience
Excellent customer service skills
Excellent communication skills
Excellent troubleshooting abilities
Experience working on a technical help desk in a corporate environment
Proficient at solving problems with MacOS, Windows 10, MS Office applications and mobile & remote access services
Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution
Collaborate with other Help Desk employees on problems, process and procedure and other issues of importance to the Help Desk
This requisition requires the following clearance(s):
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At MITRE, we solve problems for a safer world. Through our federally funded R&D centers and public-private partnerships, we work across government to tackle challenges to the safety, stability, and well-being of our nation. As a not-for-profit organization, MITRE works in the public interest across federal, state and local governments, as well as industry and academia. We bring innovative ideas into existence in areas as varied as artificial intelligence, intuitive data science, quantum information science, health informatics, space security, policy and economic expertise, trustworthy autonomy, cyber threat sharing, and cyber resilience.
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