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Minuteman Senior Services IT Operations/Project Manager in Bedford, Massachusetts


Our private nonprofit aging services agency is seeking our IT Operations/Project Manager who is a strategic thinker to ensure the streamlined operation of our small Information Technology (IT) Department to align with the business objectives of Minuteman Senior Services (MSS) on an ongoing basis and lead the transformation of the IT infrastructure to meet these needs. This is a business operations role with an understanding of new and emerging technologies as a secondary requirement.

The IT Operations/Project Manager, in collaboration with members of Senior Management, will analyze, define, and implement IT policies, procedures, and best practices as these relate to security, protecting private health information, and streamlined business operations. The incumbent designs, directs, and coordinates IT-related activities of the agency, as well as provides administrative direction and support for daily operational activities of the IT Department. The incumbent works closely with decision makers in other departments as well as managing outside technology partnerships in help desk, managed services, telephony, and cloud services and can identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

No Relocation Assistance is Available.

PLEASE NOTE: We offer work/life balance that allows for some work-from-home paired with some days in our Bedford, MA office. Visit our website to learn about our excellent benefits. Join Our Team (


  • Lead the IT Department?s operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. This is a business operations role with an understanding of technology as a secondary requirement. This includes:

  • Assist and lead transforming current infrastructure from on premise to cloud-based services

  • Recommend future solutions and/or partnerships that will align technology to MSS business objectives

  • Solve technology problems as they arise and communicate with staff, department, and executive leadership.

  • Ensure the deployment, monitoring, maintenance, development, and support of all IT systems including but not limited to telecommunication, PCs and laptops, operating systems, hardware, software, peripherals, and Office Automation equipment.

  • Manage outside technology partnerships in help desk, managed services, telephony, security, and cloud services.

  • Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.

  • Oversee provision of end-user services including outsourced help desk and technical support services.

  • Engage with stakeholders to define business and systems requirements for new technology implementation.

  • Lead the development and implementation of all IT policies and procedures including those for architecture, security, HIPAA and HITECH compliance, disaster recovery, standards, purchasing and service provision.

  • Ensure monitoring and implementation of security policies, and participating in risk assessment and mitigation efforts to address gaps, and serves as member of the HIPAA Incident Team

  • Negotiate and administer vendor, outsourced service providers, service agreements and consultant contracts.

  • Manage all aspects of Device Life Cycles, including procurement and inventory through secure decommissioning of devices.

  • Establish and maintain regular written and in-person communications with MSS leadership and end users regarding pertinent IT activities.

  • Supervise the IT/Office Specialist


    Communication: Listens, speaks, and writes clearly and concisely. Ensures that others involved are kept informed about developments and plans. Ensures that important information is shared with employees and others as appropriate. Shares ideas and information with others who might find them useful. Keeps his/her manager informed about progress and problems. Able to translate complex technical ideas into simple terms for stakeholders and non-technical employees

    Problem Solving, Critical Thinking and Analysis: Anticipates problems; sees how the problem and its solution will affect others; gathers information before making decisions; adapts well to changing priorities, deadlines, and directions; recognizes and accurately evaluates the signs of a problem; analyzes current procedures for possible improvements; notifies manager of problems in a timely manner.

    Technical Capacity : Demonstrates knowledge of equipment, procedures and materials; applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills. Possesses basic day-to-day troubleshooting abilities for onsite staff technical difficulties

    Project Management: Understands the technical language of the position; uses technical knowledge or skills and technical materials to manage and complete related projects; u nderstands the impact of a project directly to and across various functions and overall business; understands project and organizational dependencies

    Teamwork: Works harmoniously with others to get a job done; able to work well with internal and external staff, co-workers, peers, and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; coordinates own work with others; seeks opinions; values working relationships; when appropriate, facilitates discussion before decision-making process is complete.


  • Associates Degree required, Bachelor?s Degree is preferred in computer science or related field of study. Previous IT Leadership/Management role preferred

  • Previous health care IT experience is preferred.

  • HIPAA/HITECH knowledge is a part of daily thinking; ISO experience helpful.

  • Minimum of 5 years? experience with a combination of desktop support, project management, and/or network administration.

  • Technical knowledge and experience of Office 365 administration.

  • Experience managing outside technology partnerships in help desk, managed services, telephony, and cloud services.

  • Experience with configuring routers, firewalls, wireless networking, printers, and desktop/mobile computing devices.

  • Knowledge/experience with using Mobile Device Management tools

  • Experience performing IT audits of vendor or partner work including vulnerability test, intrusion detection/prevention, disk encryption, network performance and security configurations

  • Experience administering Active Directory, Group Policy, Network Security in Microsoft environments

  • Familiarity with end-point security, monitoring, and management at all levels

  • Experience automating and creating procedures for managing, reporting IT policies

  • Ability to manage 3 or more resources ? mentoring senior/junior resource a plus