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The MITRE Corporation Junior Operations Engineer - Windows in Bedford, Massachusetts

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE—and make a difference with us.

Responsibilities:

  • Within Defined SLAs, perform day to day system administration, sustainment and advancement of Corporate and Classified server environments

  • Provide innovative ideas that enhance, expand, automate and/or optimize the systems and services supported by the Operations team

  • In conjunction with teammates and others across the organization, provide support for various technical projects that affect the Operations team

Key Functions:

This entry level or early career position is focused on the sustainment of Corporate server platforms and services with a focus on MITRE’s Microsoft Windows Servers. The position will support oversight across the entire Windows portfolio of services, but will also learn to contribute to MITRE’s backup infrastructure and automation program.

  • System administration of Windows server platforms – to include, but not limited to:

  • Operating System Administration

  • System builds, changes, repairs and removals (both physical and virtual)

  • Application and Project support

  • Reporting and analysis of key metrics

  • Triage and closure of support tickets

  • Day to day support of system backups (oversight, reporting, requests)

  • Code development for Automation of routine and larger tasks

  • Provide periodic briefings to management on advancements and proposals for supported services

Qualifications:

Technical

  • Hands on experience with Windows Server OS (Windows 2016/2019)

  • Understanding of DevOps/Agile philosophy (MITRE uses Chef as its’ primary automation tool)

  • Comfort with exploration and analysis of key metrics within supported services – provide reports and propose/take action to proactively address potential issues

  • Basic understanding of storage (SAN/NAS) and networking terminology and architecture principles

  • Basic understanding of Cloud technologies (both native and hybrid)

Other

  • Strong verbal and written communication skills and a willingness to learn from others

  • Analytical and problem-solving skills

  • Versatility and flexibility to be able to work across multiple efforts in a dynamic work program

  • A collaborative mindset with an ability to work/negotiate across diverse teams and staff levels

  • Attention to detail and follow through on assignments is critical

  • Must be able to obtain a Secret level of government clearance

  • Participation in an on-call rotation

MITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, gender expression, sexual identity, disability, age, veteran status, and other protected status.

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At MITRE, we solve problems for a safer world. Through our federally funded R&D centers and public-private partnerships, we work across government to tackle challenges to the safety, stability, and well-being of our nation. As a not-for-profit organization, MITRE works in the public interest across federal, state and local governments, as well as industry and academia. We bring innovative ideas into existence in areas as varied as artificial intelligence, intuitive data science, quantum information science, health informatics, space security, policy and economic expertise, trustworthy autonomy, cyber threat sharing, and cyber resilience.

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