Oracle Opera PMS Technical Analyst in Bedford, Massachusetts
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Opera PMS Technical Analyst
LOCATION: UNITED STATES (REMOTE)
NOTE:We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.
As a Technical Analyst, you will research, investigate, troubleshoot and debug OPERA Property Management Systems, the world's leader in Hotel Property Management Software.
OPERA is full service suite offering a wide range of features, integration options, reports and accounting systems that allow hotels to seamlessly interact with a variety of external systems and deliver the highest quality guest experience quickly and easily.
Your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Solutions often take time to develop through research, collaboration or problem replication.
Provide internal and external (customer) support for questions and escalations of complex technical issues and code defects
Ability to quickly and efficiently detect code software code changes that negatively impact our product
Serve as an intermediate between Customers, Support and Engineers, reviewing and investigating potential code defects
Acquire and share technical skills and knowledge with colleagues and staff
Understand and perform technical and professional duties within an application support environment
Interact frequently with Support, Customers and Engineers
NOTE - this is an on-call rotation position
BS in Computer Science, IT, Software Engineering or equivalent experience
1 year of Technical Support experience or work with Oracle Products Oracle RDBMS and Oracle Forms & Reports
Solid Knowledge with V5 OPERA
Familiarity with OEDS, OXI and IFC OPERA Interfaces
/At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./
Title: Opera PMS Technical Analyst
Location: United States
Requisition ID: 20000Z2X
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