Aspen Technology, Inc. Order Operations Specialist in Bedford, Massachusetts
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
As a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer purchase orders for software license and professional services purchases
Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete
Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle
Coordinates the resolution of discrepancies with the Sales personnel and ensures their timely resolution or makes corrections internally to avoid extended hold periods for customer orders
Prepares various customer documentation for review and signature by the VP, Revenue Recognition
Processes countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders
Remediates quotes to facilitate the processing of customer orders
Coordinates with various cross-functional groups to resolve outstanding issues
Acts as a subject matter expert in support of process improvement activities
What You'll Need
Minimum of 1-2 years of experience working in an administration role
College Degree preferred
Experienced in working in a team environment
Knowledge of Oracle Applications is preferred
Familiarity with Salesforce preferred
Knowledge and experience in using MS Office tools such as Excel, Word, and Outlook
Exceptional and professional written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work under tight deadlines and resolve issues effectively and efficiently
Demonstrated ability to handle multiple priorities
Ability to work well with limited supervision
Excellent interpersonal skills
While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.
AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.
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