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Aspen Technology, Inc. Order Operations Specialist in Bedford, Massachusetts

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer purchase orders for software license and professional services purchases

Your Impact

  • Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete

  • Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle

  • Coordinates the resolution of discrepancies with the Sales personnel and ensures their timely resolution or makes corrections internally to avoid extended hold periods for customer orders

  • Prepares various customer documentation for review and signature by the VP, Revenue Recognition

  • Processes countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders

  • Remediates quotes to facilitate the processing of customer orders

  • Coordinates with various cross-functional groups to resolve outstanding issues

  • Acts as a subject matter expert in support of process improvement activities

What You'll Need

  • Minimum of 1-2 years of experience working in an administration role

  • College Degree preferred

  • Experienced in working in a team environment

  • Knowledge of Oracle Applications is preferred

  • Familiarity with Salesforce preferred

  • Knowledge and experience in using MS Office tools such as Excel, Word, and Outlook

  • Exceptional and professional written and verbal communication skills

  • Strong attention to detail and organizational skills

  • Ability to work under tight deadlines and resolve issues effectively and efficiently

  • Demonstrated ability to handle multiple priorities

  • Ability to work well with limited supervision

  • Excellent interpersonal skills

While our impact on the world is big, we offer many of the advantages of a smaller organization. Every employee has a real opportunity to make important contributions that directly benefit our customers and drive our success.

AspenTech is thriving, thanks to our relentless focus on innovation and the dedication of our team of world-class experts who speak more than 10 languages and work in 30 different offices worldwide.

AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran Status or any other basis protected by federal, state, or local law.

GDPR Privacy Notice:

AspenTech collects a range of personal information during the recruitment process.

This may include the following personal or special categories of personal data:

  • recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;

  • your contact details and date of birth;

  • your gender;

  • your marital status and family details;

  • your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;

  • information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;

  • your racial or ethnic origin;

  • any criminal convictions and offences.

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