Job Information
LogixHealth Senior Manager - Software Applications, Provider Enrollment in Bedford, Massachusetts
Location: Bedford, MA; Remote in AL, FL, GA, MI, MO, NC, NH, OH, OK, TN, TX, WI, AND WV
Purpose
The Senior Manager - Software Applications is responsible for overseeing the operation, implementation, and continuous improvement of the provider enrollment software, ensuring that it meets both industry and organizational needs. The Senior Manager - Software Applications will optimize workflow, maintain regulatory compliance, drive innovation, serve as a strategic decision maker, individual contributor and collaborative team member.
Duties and Responsibilities
Lead and oversee PE software operations including managing the end-to-end operations of the provider enrollment software, ensuring implementation of new workflows, integration of software tools and maintenance
Stakeholder Collaboration including collaborating with cross functional teams including IT, vendors, compliance, and operations to align the provider enrollment system with business needs
Process Improvement & Innovation including identifying opportunities for process improvements and system enhancements, leveraging technology to streamline operations and improve user experience, coordinating and collaborating with internal stakeholders and vendors to utilize bots and API technologies to automate tasks and integrate systems, enhancing operational efficiency and scalability
System Administration including serving as administrator for system pick lists, user defined fields, and other configurable elements within the provider enrollment software; ensuring accurate set-up, maintenance and updates to meet the evolving needs of the organization
Document Standard Workflows including creating and maintaining comprehensive documentation for standard operating procedures (SOP’s) and workflows related to provider enrollment processes ensuring consistency across the team
Independent Contributor including acting as a key independent contributor, driving initiatives and completing tasks autonomously while managing complex projects
Technical Updates and Impact Communication including sharing information on technical updates with relevant stakeholders and ensuring clear communication of changes and support teams through the transition process
Participate in Training including facilitating or contributing to training sessions for team members and other stakeholders, engaging in ongoing training and professional development to stay current with industry and business needs
Project Management including the ability to summarize project updates, identify obstacles, track key milestones, and communicate these effectively to stakeholders, ensuring transparency and alignment with project goals
Risk Management including Identifying potential risks in the enrollment process and developing mitigation strategies to minimize operational disruptions
Uphold company mission, vision and values
Ensure compliance with all pertinent local, state, and federal laws and regulations relating to operations and employment
Comply with all State and Federal Laws regarding an effective Compliance Program inclusive of HIPAA Privacy and Security
Adhere to the Code of Conduct and be familiar with all compliance policies and procedures stored in LogixGarden relevant to this position
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities perform the duties.
Education (Degrees, Certificates, Licenses, Etc.)
BS in related field preferred
Provider Enrollment Specialist Certificate (PESC) preferred
Computer Skills
Expert level user of Microsoft Office products including Word, Excel, PowerPoint, Lists, and Visio
Previous experience with Symplr or other provider enrollment software system(s) required
Experience
Minimum of five years in provider enrollment management with at least two years in a leadership role managing software application development
Proven experience in leading cross functional teams and driving successful project outcomes
Specific Job Knowledge, Skill and Ability
Strong understanding of provider enrollment software systems and workflows
Excellent written and verbal communication skills, with the ability to convey complex technical information to non-technical stakeholders
Strong analytical and problem-solving skills
Proficient at documenting SOP’s and workflows
Ability to work independently, manage complex projects and contribute to team goals with minimal supervision
Demonstrated ability to work effectively with cross functional teams and facilitate collaboration across departments and with vendors
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
Ability to write routine reports and correspondence
Ability to effectively handle conflict
Ability to apply common sense understanding to carry out instructions
Specific vision abilities required by this job include close vision
Ability to sit for prolonged periods of time, use hands, talk, hear and occasionally walk and reach with hands or arms
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