Oracle Technical Manager - Operations in Bedford, Massachusetts
Work with a world class team to develop, implement, and support cutting edge Oracle technology.
Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
TECHNICAL MANAGER - OPERATIONS
LOCATION: UNITED STATES / REMOTE
NOTE: We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.
Don t miss this opportunity to join the company widely recognized as the leading provider**of hospitality, food & beverage and specialty retail technology worldwide. Our customers are well known and respected global brands that rely on Oracle for their technology needs. We are a smart, progressive, energetic, and rapidly growing business. This is your opportunity to join the Oracle Cloud family and enjoy a fast paced, exciting career with us.
Oracle Managed Cloud & SaaS Services is currently seeking Technical Manager to help support Oracle Cloud for Industry operations business.
ProvideHANDS ONtechnical leadership for the Application Engineering team
Coordinate between Operations Center, Support and other technical teams in planning change, resolving incidents or customer escalations and drive them to completion
Work with the global Ops team documenting processes and standard operating procedures
Transition and align Hospitality best practices to Oracle Cloud processes & guidelines
Serve as the point of contact for escalations
Analyze inflow of work and generate KPI reports and guidelines for process improvements
Generate weekly reports of system outages with corrective action and RCA
Collaboratively own problem management ensuring quick resolution of high priority issues
10 years related experience of a best-in-class cloud or hosting organization
5 years of experience being a Tech Lead and managing a team
3 years of experience with CI/CD pipelines, Docker containers and Kubernetes administration
Have a broad, strong technical knowledge which encompasses Application operations including deployment, Release automation, Platform architecture, Database, Network, Load-balancing / Clustering and Security
Have detailed knowledge of applications built using Apache, WebLogic and Fusion Middleware or related technology
Possess proven track record of operational success in a high traffic environment
Degree in Computer Science, Information Systems or equivalent combination of relevant experience.
Excellent verbal and written English skills
Excellent escalation handling skills
Excellent communication skills
/At Oracle, we don t just value differenceswe celebrate them. We re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./
Job: *Information Technology
Title: Technical Manager - Operations
Location: United States
Requisition ID: 20000KUI
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