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HighRes Biosolutions Field Service Engineer in Beverly, Massachusetts

As a Field Service Engineer, you are responsible for commissioning and calibrating laboratory automation devices to meet internal and customer specifications. As a qualified candidate, you will have mechanical debugging skills, knowledge of machine components, and a basic understanding of liquid handling software. Experience servicing and performing QC on automated liquid handlers is required. You’ll work closely with software and electrical engineers to commission, perform QC and trouble shoot instrumentation in the field. This position will involve travel to customer sites when needed.

  • Commission, service, calibrate and QC laboratory automation devices and/or robotics, primarily focused on automated liquid handlers.

  • Perform preventative maintenance and performance qualification visits for our currently installed liquid handers.

  • Debug mechanical, electrical and software related issues.

  • Teach robotic platforms and configure systems at customer sites.

  • Work closely with electrical/mechanical engineers, firmware development and R&D/Manufacturing team.

  • Troubleshoot, resolve and enhance software and system configuration.

  • Troubleshooting and updating our system databases and software.

  • Travel up to 70%

  • BS in Mechanical Engineering or Electrical Engineering a plus. Relevant experience considered in lieu of degree.

  • Experience commissioning and performing QC on automated liquid handlers for appropriate customer specs.

  • Experience performing preventative maintenance and performance qualification for automated liquid handlers.

  • Basic hand tool experience is required.

  • High attention to detail and root cause problem resolution.

  • Excellent problem solving and troubleshooting skills, required to overcome unforeseen challenges quickly and effectively.

  • Working knowledge of liquid handling software programs is required.

  • Computer communications (TCP/IP, RS232) desirable but not a requirement.

  • Relational databases and previous automation experience desirable but not a requirement.

ID: 2020-1368

External Company Name: HighRes Biosolutions

External Company URL:

Street: 102 Cherry Hill Drive