Carrier Life Sciences Program Manager in Beverly, Massachusetts
United States of America
CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA
Our customers come from all walks of life and so do we! We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes Sensitech stronger. If you share our values and our enthusiasm, you will find a home at Sensitech. At Sensitech, we take care of each other, value different, win and have fun. You will be joining a people-focused company as a member of a dynamic team shaping the future of our process and automation.
Essential functions and basic duties
The Program Manager is responsible for coordinating all aspects of the implementation of complex, high-value and high-potential software in the Life Science vertical. Identifies and applies approved analytics to transform customer data into information, then uses Cold Chain expertise and technical writing skills to communicate issues and actions to the customer as required. He/she is responsible for managing the content and delivery for customer reports and other communications according to defined department standards.
The program manager participates in the development of proposals and other sales support activities. They follow-through to manage program implementations with internal and external customers using Sensitech’s proprietary ColdStream database software. Inspire change and uses new or unique solutions in business situations.
Regularly collaborates with a cross-functional management team including, but not limited to: Data Management Services, Reporting Services, Support Services, Software/Hardware Engineering, Sales, and Project and Program managers. Has daily contact with Sensitech’s global Professional Services department team members, in person and by phone and email. Maintains frequent contact with both internal and external customers and interacts with a wide range of customers and team members with varied backgrounds and perspectives. Customers will primarily be located in the North America region, but because of the global nature of customers, some support for EMEA, Asia and Latin America is expected.
Duties include, but are not limited to:
Partner with Sales to gather all necessary customer information for the effective planning and pricing of the programs and their deliverables
Facilitate the flow of information amongst members of cross-functional team for the proper creation and configuration of the customer databases and the successful implementation of the programs
Manage databases, analyze data and create reports.
Find opportunities for improvement and make recommendations for corrective actions
Provide cold chain management expertise and improvement programs to customers
Provide continued support to customers in relation to Sensitech’s ColdStream data warehousing software
Other tasks as assigned.
BS/BA in Industrial Engineering, Data Analytics or other industry-related field. Minimum of 3+ years of Life Sciences industry work experience or equivalent experience
Must possess current knowledge of FDA and EU regulations and be familiar with GxP software requirements
Excellent project management skills with a proven record of accomplishment of leading long-term software implementations
Effective communication skills and the ability to communicate complex principles and models in simple to understand terms
Capability to learn and manage new software platforms quickly
Ability to balance competing demands and deal with ambiguity and an environment of change.
Strong critical thinking in complex situations
Proven ability to prioritize project deliverables and history of quality assurance across projects.
Experience working directly with customers at all levels
Good knowledge of process improvement and quality management methods
Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary
Must have excellent technical writing and computer skills
Adept at working with Microsoft Office products including Word, Excel, PowerPoint, SharePoint, etc.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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