United Technologies Corporation Manager of Agile Business Optimization in Beverly, Massachusetts

Job ID: 74517BR

City: Beverly

State: Massachusetts

Country: United States

Category: Engineering

Job Type: Full Time

Description:

As the world's leading provider of cold chain visibility solutions, Sensitech enables global leaders in Food and Pharmaceuticals to track and monitor assets across the supply chain to protect the integrity of temperature-sensitive products. Sensitech is a wholly owned subsidiary of Carrier Corp., the world's leader in high technology heating, air-conditioning and refrigeration solutions.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  • As a Manager of Agile Business Optimization, you will be responsible for evaluating, designing, implementing, managing, monitoring, and measuring business process optimizations to support business agility

  • You will ensure the outcomes derived from the business processes are in line with the company direction

  • You are expected to bring about innovative approaches to ensure optimization of time to market and the delivery of quality products

  • The Manager of Agile Business Optimization plays a major role in applying agile principles to the Product Management, Product Development, and PMO teams for improved time to market, problem solving, and overall efficiencies

  • In this role, you will drive process development and training, provide audit support, manage change requests, oversee country and regulatory certifications, and assist stakeholders in defining and implementing business system enhancements

  • The Manager will guide teams on the use of Agile/Scrum practices and will act as a change agent to encourage the adoption of Agile behaviors throughout Sensitech

Leadership Responsibilities:

  • Apply knowledge acquired on implementing agile methodologies and developing agile business processes to optimize current processes and/or create new processes to support the business goals for the organization

  • Mentor team members and groups to facilitate the adoption of agile principles throughout the organization

  • Facilitate any organizational workshops and training sessions for users and groups that are responsible for the operation, management, and/or support of various business processes.

  • Measure and monitor performance of agile business processes

  • Lead and manage Engineering, PMO, and Product Management activities for ACE (Achieving Competitive Excellence) Quality Program

  • Establish and manage Engineering change policies and procedures, as well as enforcement and improvement activities

  • Liaison with business groups to assist in defining, interpreting, and implementing business system enhancements for Engineering, Product Management, and the PMO

  • Challenge existing processes and implement changes, when needed

Principal Responsibilities:

  • Represent Engineering in Customer, ISO, and ACE Audits

  • Conduct internal audits of internal processes and systems; review audit results, and address actions to ensure good business and development practices

  • Implement and support business systems to support Product Management, PMO, and Engineering

  • Interface with business owners to assist in the definition, interpretation, and implementation of business system enhancements to support organizational agility

  • Collaborate with internal and external business contacts to proactively address business system issues.

  • Manage change and release documentation, updates, and change control

  • Maintain and update the change management process, as required

  • Provide individual and team training on agile methodologies, business systems and standard operating procedures

  • Challenge existing processes and drive/implement innovative updates and solutions leveraging our ACE Operating System

  • Establish and update standard documents, templates and workflow procedures

  • Manage the process and activities for obtaining and renewing country and regulatory certifications our products

Qualification:

  • 5+ years experience in business optimization and agile implementations

  • Proven process improvement/automation experience

  • Prior experience managing projects/programs with cross functional teams

  • High attention to detail and ability to work with aggressive deadlines

  • Experience working with distributed teams

  • Strong leadership and organization skills

  • Superior written and verbal communication skills

  • Strong analytical, problem solving and conflict management skills

  • Ability to multi-task and deal effectively with ambiguity

  • Ability to influence and negotiate

  • Firm sense of accountability and ownership for end-to-end project lifecycle

  • Ability to understand technical subjects and emerging technologies and relevance to the marketplace

  • Compliance/Regulatory audit experience (i.e. GMP, 21 CFR Part 11, Annex 11) a plus

  • Technical Writing/Documentation experience a plus

  • Passion for technology a must

EH&S REQUIREMENTS

  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements

  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards

  • Attend scheduled EH&S training program

  • Actively support the organization’s efforts to meet or exceed EH&S goals and plans

  • Recommend improved EH&S practices

Education:

  • BS or MS or equivalent experience in Computer Science, Software Engineering, or Related Experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 5+ years experience in business optimization and agile implementations

  • Proven process improvement/automation experience

  • Prior experience managing projects/programs with cross functional teams

  • High attention to detail and ability to work with aggressive deadlines

  • Experience working with distributed teams

  • Strong leadership and organization skills

  • Superior written and verbal communication skills

  • Strong analytical, problem solving and conflict management skills

  • Ability to multi-task and deal effectively with ambiguity

  • Ability to influence and negotiate

  • Firm sense of accountability and ownership for end-to-end project lifecycle

  • Ability to understand technical subjects and emerging technologies and relevance to the marketplace

  • Compliance/Regulatory audit experience (i.e. GMP, 21 CFR Part 11, Annex 11) a plus

  • Technical Writing/Documentation experience a plus

  • Passion for technology a must

EH&S REQUIREMENTS

  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements

  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards

  • Attend scheduled EH&S training program

  • Actively support the organization’s efforts to meet or exceed EH&S goals and plans

  • Recommend improved EH&S practices

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.