United Technologies Corporation Support Service Associate in Beverly, Massachusetts

Job ID: 77055BR

City: Beverly

State: Massachusetts

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

As the world's leading provider of cold chain visibility solutions, Sensitech enables global leaders in Food and Pharmaceuticals to track and monitor assets across the supply chain to protect the integrity of temperature-sensitive products. Sensitech is a wholly owned subsidiary of Carrier Corp., the world's leader in high technology heating, air-conditioning and refrigeration solutions.

RESPONSIBILITIES:

As a Sensitech Support Services Associate - Temp, you will enjoy working in a supportive, team-oriented atmosphere that has a major impact upon driving value and improvement within our ongoing Food and Life Science programs and projects. Principle responsibilities includes but not limited to the following.

  • Executes multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and Closure

  • Engages stakeholders and communicates progress

  • Coordination of internal company resources to support customer pilots and programs.

  • Set up of customer software and databases

  • Conduct remote troubleshooting

  • Replicate field issues and collaborate with Field Test Engineer

  • Continuously improve processes to increase team productivity and efficiency

  • Communicate effectively with other “virtual team” members to ensure collaboration on solutions and swift resolution of problems

  • Assists customers by researching, responding, and resolving various customer inquiries related support and troubleshooting of Sensitech products, computer hardware and software

  • Ability to learn the company products, their technical requirements, modes/methods of operation and uses cases.

  • Communicate with end users of various technical aptitude

  • Responsible for maintaining a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties

  • Collaborate with cross functional departments including internal and external sales personnel, Professional Services, Engineering and Data Center teams to ensure that technical support issues are properly addressed including the use of the CAPA/CAR process

  • Use ticketing system and CRM to track & resolve all open customer issues

  • Participate in Technical Service team process improvement activities designed to improve service quality and proactively address product/customer issues using the ACE methodology

  • Review and execute existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality System

  • Conduct Hardware evaluation on return devices and provide evaluation reports to customer

  • Other tasks as assigned

Qualification:

  • Minimum of 2 years work experience required

  • Intermediate experience with Microsoft Office Suite, particularly Excel

  • Proven ability to learn new software quickly

  • Able to handle multiple priorities with excellent time management skills

  • Meticulous attention to detail and excellent verbal and written communication skills required

  • Ability to work with multiple stakeholders; team members, Program/Project Managers, and other internal customers

  • Demonstrated teamwork skills

  • Flexibility and adaptability are required as customer demands change and evolve

EH&S REQUIREMENTS

  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements

  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards

  • Attend scheduled EH&S training program

  • Actively support the organization’s efforts to meet or exceed EH&S goals and plans

  • Recommend improved EH&S practices

Education:

  • Associate's degree or equivalent professional experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Minimum of 2 years work experience required

  • Intermediate experience with Microsoft Office Suite, particularly Excel

  • Proven ability to learn new software quickly

  • Able to handle multiple priorities with excellent time management skills

  • Meticulous attention to detail and excellent verbal and written communication skills required

  • Ability to work with multiple stakeholders; team members, Program/Project Managers, and other internal customers

  • Demonstrated teamwork skills

  • Flexibility and adaptability are required as customer demands change and evolve

EH&S REQUIREMENTS

  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements

  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards

  • Attend scheduled EH&S training program

  • Actively support the organization’s efforts to meet or exceed EH&S goals and plans

  • Recommend improved EH&S practices

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.