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Raytheon Technologies Messaging Exchange Specialist in Billerica, Massachusetts

Job Description:

This is a remote position

The Messaging/Exchange Specialist is part of the team that is responsible for

the technical and administrative tasks associated with Raytheon Technologies (RTX) Exchange email service offerings, which encompass O365 Exchange Online and global on-premise services.

This role will play an instrumental role in developing the capabilities of the service while working closely with our Service Delivery Manager and Engineering and Operations to ensure continuity of service. Responsible for mentoring technical staff, act as technical lead on messaging projects and migration efforts, and recommend improvements to the service.

  • Resolve escalated problems experienced from the service.

Investigate root cause for incidents and oversee corrective action. Escalate to management as required

  • Provides support, (administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies

  • Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.

  • Performs root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation

  • Monitor daily operations to ensure continuity of service

  • Participate in planning system upgrades of the on premise servers

  • Manage and monitor the O365 and on premise environment

  • Develop solutions to end user issues

  • Support technology evaluations of new features and functions

  • Participate in projects designed to enhance the service

  • Ensure changes, incidents, and new releases to the service are managed to RTX expectations

  • Suggest and participate in implementation of new processes as process gaps are defined and service matures

  • Participate in operational reviews and other service metrics as required

  • Provide written job aids to the Service Desk

  • Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards

  • Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions

  • Participate in 24/7 on call rotation

  • Other duties as assigned

Required Skills:

Must have a minimum of 6-8 years of experience implementing and managing email services in a multi-site, geographically-distributed enterprise. Experience must include:

  • Experience with both on premise and O365 Exchange deployments

  • Excellent understanding of Azure Active Directory and networking

  • Powershell scripting skills

  • US Citizen required

  • Willing and able to participate in 24/7 rotation

  • Ability to obtain DoD Secret Clearance, if required

Additional Requirements:

  • An empathic focus on user needs and experience

  • Maintaining high levels of productivity while working remotely

  • Using excellent interpersonal and soft skills in solving user problems

  • A dedication to learning and mastering new technologies, tools, and methods

Desired Skills:

  • Experience with O365 GCC-High

  • Experience with Exchange administration

  • ITIL certification

  • Experience with enterprise data centers, networking and firewalls.

  • Office 365 Directory Synchronization tool (DirSync)

  • Active Directory Federated Services (ADFS)

  • Microsoft Azure Active Directory Connect tool (AD Connect)

  • Understanding of Mobile Device Management concepts and technology

Minimum Education Required:

  • Bachelor’s degree in engineering, computer science, IT, or related field or equivalent experience

This position requires either a U.S. who is eligible to obtain any required Export Authorization.171831

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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