Morphotrust USA Senior Director, Digital Program Management in Billerica, Massachusetts

Senior Director, Digital Program Management

Tracking Code


Job Description

IDEMIA is the industry leader in secure identification solutions used in a variety of applications, including driver licenses, national IDs and more. More than 200 local and national government programs in over 20 countries rely on IDEMIA for their driver licenses and secure ID documents, and we produce more than 60 million secure identity documents annually for our customers.

As Senior Director, Digital Program Management, you will partner with the sales, marketing and technical teams to capture and deliver strategic programs, with an initial focus on mobile drivers’ license (mDL) and Electronic ID (eID) programs. In this exciting and challenging executive role you will lead IDEMIA’s program team, driving on-time, quality deliverables, customer acceptance, and mDL adoption. You will be responsible for influencing senior leaders within the customer community and private industry partners to align and agree to proposed solutions, and will serve as the expert within the division on the delivery of mobile programs. This position requires proactive leadership, domain knowledge, exceptional program management skills, prior experience with software and infrastructure deliver, and executive presence.

Key to your success will be the ability to effectively balance competing priorities and interests, the ability to lead cross-business teams in a matrix organization, and a relentless drive to deliver quality services to satisfied customers on time and under budget. In addition to program execution responsibilities, you will be instrumental in growing and expanding our digital identity programs and other strategic initiatives. You may assist in developing winning capture strategies, help lead proposal efforts, train future mDL/eID program managers and teams, and participate in customer and industry presentations.

Specific responsibilities include:

  • Lead a cross-business program team within a matrix environment, to include both local and offshore personnel at multiple locations. You will manage day to day program development and execution in compliance with our standard processes, while contributing to the refinement of those processes

  • Management responsibilities specifically include interface with and management of software development teams, product management teams, customer facing teams specific to mDL/eID deployments, and the key senior customer relationships.

  • Ensure the development of clear and unambiguous project requirements, effectively managing customer expectations

  • Develop and continually measure program key performance indicators (KPIs), to include leading indicators for cost, schedule, and quality performance; you will help drive proactive behavior across our team as well as customer and industry partner teams

  • Effectively manage teammates and subcontractors, developing clear statements of work

  • Develop and review revenue forecasts and cost estimates, ensuring accuracy

  • Manage scope change and facilitate value added improvements

  • Effectively manage risks and opportunities – anticipate, define, measure, mitigate, and retire risks

  • Ensure effective communications with our customers, building strong, supportive working relationships with our customers and their consultants

  • Mentor and develop highly talented project and functional managers, serving as a role model for inclusive and ethical behavior while fostering a culture of responsibility and accountability across the business

  • Gathers data, analyzes competition, and captures customer requirements to identify gaps in the company’s offerings; S/he will interface with management, engineering, information technology and finance to develop probability studies, return on investment analyses and delivery timelines

  • Occasional overnight travel is required, estimated at 40%

Required Skills

  • 10-15 years’ experience in program management, with at least 10 years leading cross-business teams on multiple, complex software development and system integration projects using both Agile and waterfall approaches

  • Domain knowledge in identity management, mobile platforms and applications, and cloud services (SaaS, PaaS, IaaS)

  • Past experience with systems integration, software deployment, infrastructure deployment and quality assurance

  • Proven ability to both plan, at a highly detailed level, and execute complex programs

  • Well developed, executive-level critical thinking and communication skills (written and oral)

  • Demonstrated ability to facilitate, influence, and enable team collaboration

  • Strong interpersonal and conflict management skills, with a demonstrated ability to make effective decisions while working through complex issues

  • Familiarity with industry standard tools, including SW project management, project scheduling, and risk management tools such as Microsoft Project and the Atlassian suite

  • A track record that displays a relentless drive to exceed customer expectations

Desired Skills:

  • Ability to build detailed business cases to support new business development efforts

  • Experience using and enhancing formal integrated product development processes

  • Project management certification, such as the PMi PMP or equivalent, and or Scrum Master certification

  • Lean Six Sigma certification or equivalent experience

  • Experience with accepted practices in software quality assurance and testing

  • Product management and product development methodologies

Required Experience

Bachelor’s in Computer Science, Electrical Engineering, or a related field; advanced degree preferred

Must be eligible to work in the U.S.IDEMIA is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Job Location

Billerica, Massachusetts, United States

Position Type


Access Level

2 - Open to US Citizens (dual citizenship permitted)