FLIR Systems Senior Program Manager in Billerica, Massachusetts
At Teledyne FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives Teledyne FLIR is making a real difference in our world.Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
As Program Manager, you will be hands on leading programs and teams, manage the customer interface and relationship, analyze data, leads risk and opportunity management, recommends resolutions for program problems, maintains progress reports, and participates in contract negotiation. You will be responsible for program implementation of scope that includes management of all cost, schedule, and technical execution of assigned programs, Program Status Reviews, EACs and Customer Reporting and reporting to various levels of management. In this role, you will drive the full range of the program life cycle from program capture/proposal through program completion and closeout. You will guide multi-functional teams in the day-to-day execution of programs that focus on development, integration, deployment, training and support.
Primary Duties & Responsibilities:
Manage EO/IR Programs of large size and complexity for both domestic and international customers. Specifically, those that have significant production levels, are identified as Strategically Significant Programs (SSP) or are otherwise critical to our business.
Assess and communicate Program requirements to the appropriate functions across the corporation. Seek external support as needed to meet contractual requirements. Organize, plan and direct program schedules and costs of the entire Program across all functional areas.
Lead, track and report relevant metrics, drive action items and accountability.
Monitor the program to detect or anticipate conditions, which threaten the achievement of the program plan.
Lead Integrated Program Team (IPT) of interdisciplinary staff through the lifecycle of product development and delivery.
Develop and expand customer relationships consistent with corporate directions. Seek new customer relationships. Actively communicate with customers and build relations with relevant decision makers/influencers primarily to understand customer needs but also to aid in the field of marketing – all with a view to increase and win business.
Monitor and report program progress status internally to management and, as required by contracts, externally. Perform profitability analysis of efforts for concerned programs. Ensure that End of life (EOL) materials, baseline changes (ECPs), etc. are handled in accordance with the contract and communicated to customer.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
Drive risk management processes that identify risks and mitigation solutions.
Be responsible for maintaining excellent customer relations with both new and existing customers.
Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality, and the required business metrics.
Oversee and manage export compliance activities associated with transfer of materials, data and services to foreign customers, suppliers, agents and/or partners.
As requested, participate in and lead Lean Management activities to assure continuous improvement of overall order to delivery processes.
Maintain current and continuously identify/develop new business opportunities. Support Business Development in winning contract negotiations with customers and actively work to identify additional sales within existing contracts.
Review and approve bids/offers/quotations with focus on SoW, schedule/reviews, risks, costing of program management.
Provide inputs (to Service and/or Product Management) for new services, products, improvements, or changes to existing products, to drive increased revenue (satisfy customer needs that we do not address today).
Assess business risks and actively manage/coordinate risk mitigation activities through internal established organization, e.g. Sustaining and Supplier development queues. Actively identify, plan and initiate activities for eliminating/reducing risks that can affect the bid/the program’s deliveries.
Be leader for the total delivered performance as seen by the customer and collaborating with internal stakeholders. Coordinate external and internal audits and FATs (customer audits included therein). Communicate customer issues to internal organization and coordinate corrective action efforts.
Prepare a monthly detailed Program Report.
Actively contribute and deliver content in the development of winning proposals.
Driving Program Management Process improvements.
Responsible for customer satisfaction reviews and corrective actions.
Perform other job-related duties as required.
Bachelor’s Degree in Engineering, Business Administration, or a related field
Experience leading US Government projects and/or with international customers
Tenacity, dedication, inventiveness, and a strong self-motivation to drive the business to succeed.
Success in performing in a matrixed organization.
Exposure to robust system engineering methodology/terminology.
Experience in development of EOIR systems desirable.
Minimum of ten years’ experience as a Program Manager, Lead Engineer or Systems Engineer
Proven track record of managing programs with challenging technical, schedule, and cost requirements as well as complex customer and subcontractor relationships
Strong knowledge of US Government procurement practices. Desirable to have certification from DAU or Project Management Institute (PMI) Project/Program Management Professional (PMP/PgMP)
Familiar with DOD/MIL standards and the military equipment acquisition and qualification process
Superb analytical, project management and organizational skills with a keen attention to detail
Strong written and verbal communication and presentation skills. Experience in preparing & and delivering presentations to senior leaders in government, customers, or peers. Must be able to communicate clearly and effectively to promote collaboration across the corporation
Demonstrated exceptional leadership and decision-making skills
Excellent computer skills with a strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Project as well as working knowledge of ERP systems
Must be willing and able to travel internationally.
Must be able to obtain a US Government security clearance
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
COVID Vaccination Requirement: Due to Federal Contract requirements, this position requires employees to be fully vaccinated against COVID-19 unless granted a medical or religious exemption.
Teledyne FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne FLIR is an equal opportunity employer.
Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging systems, visible-light imaging systems, locator systems, measurement and diagnostic systems, and advanced threat detection systems.
Teledyne FLIR offers a fast-paced, dynamic environment that provides for a challenging career and the ability to achieve professional growth. It is the talent of our employees that sets us apart as the technology and market leader in the infrared community.