Bruker Corporation Specialist Customer Data Management & Continuous Improvement Coordinator in Billerica, Massachusetts
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,500 employees are working on this permanent challenge, at over 70 locations on all continents.
New opportunity based in Billerica MA (remote until office re-opens) with a focus on Customer Master Data Management for the Americas Region to significantly increase the customer data integrity in the Bruker BioSpin (BBIO) organization. This position is responsible for managing, processing, and executing initial as well as continuous data cleansing tasks along side BBIO Data Management strategy and in alignment with Corporate Data Management policies.
Manage and process daily customer master data in respective region and other cases to be assigned
Execution of initial cleansing and continuous cleansing program according to global data policy
Significantly increase Data Quality Index along with accounts, contacts, and equipment
Support Head of Customer Data Management designing and developing a sustainable data cleansing for new and existing customer data
Support regional organization (serve as central point of contact for region in terms of customer data)
Ensure a high Data Quality Index for new incoming customer data on a daily basis
Own the execution of initial cleansing program in cooperation with external partner for a dedicated region
Coordinate and monitor supporting functions as finance, export, and others
Continuously monitor and report out Data Quality performance regionally
Actively cooperate within the CX&CO Global Customer Master Data Team to develop and establish a standardized and sustainable approach (examples: process, tools)
Perform other duties as required.
Minimum of 5 years SAP and Salesforce work experience with a successful track record in customer data management, preferably within Bruker, high-tech life science field, or NMR product work environment
Proven track record in customer oriented processes (examples: Sales Administration, Service, Order Management)
Excellent written and verbal communication skills
Advanced computer proficiency with MS Office Suite and multiple years of hands-on experience with SAP, SalesForce.com
Excellent verbal, written, listening, and personal communication and presentation skills with oral and written fluency in English language; familiarity with Portuguese and Spanish desirable
International work team experience with proven multi-tasking and problem-solving skills plus ability to communicate in a positive and constructive manner with people at all levels
Demonstrated analytical and accuracy strengths with proven ability to understand complex data interconnections
Fast learner with proven skill in adopting new tools and understanding new requirements
Self-disciplined and creative thinker with dedication and a decision-ready attitude to achieve
Natural team player with enthusiasm and excellent attention to detail, organizational, and multi-tasking skills
Ability to work independently and as a team player in a rapidly changing and diverse, multi-national commercial work environment
An outgoing and likeable personality with a high degree of personal integrity
As we thrive due to long term relationship, having a diplomatic nature to resolve difficult situations is a recommended behavioral attribute.
Act in accordance with environmental, health and safety policy and ISO 14001 / OHSAS 18001 to ensure health and safety, review and minimize the environmental impact of activities, products and services, and comply with the requirements of relevant country and local laws and regulations.
Flexibility to support working hours which may be influenced by need to complete the job
Comply with the Bruker Code of Conduct, Company Policies and Practices.
Ability to satisfactorily complete position training requirements.
Valid Driver License in good standing, issued by resident state required.
U.S. Citizenship or U.S. Permanent Resident status required.
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
External Company URL: https://www.bruker.com/