Massachusetts Information Technology Jobs

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Responsible for end-to-end implementation process for new Payor Agnostic (PA) clients to ensure smooth and efficient onboarding experience and go live readiness including:

• Work with account managers to ensure complete contract and paperwork is received and submitted for sign off by client – for PA – would also be the gatekeeper of communication and vehicle for NDA’s, BAA’s, data exchange agreements, etc. (also managing the timelines for delivery dates)

• Drive weekly calls with internal teams, to align on deliverables, and keep the process moving forward (e.g., account set up, billing in place, logo’s received, data files transferred, id cards issued, etc.)

• Participate in calls with clients to align on progress and next steps

• Establish infrastructure for managing and sharing progress in which all internal parties can remain apprised, and provide details as needed to client (i.e., bi-weekly calls, key measurable items and dates)

Leads the plan sponsor implementation team by setting strategic goals and overseeing the successful onboarding of plan sponsors onto the organization's services. Collaborates with internal stakeholders, such as sales and client services, to ensure a smooth and efficient implementation process. Provides guidance and support to the team, resolves escalated issues, and manages client relationships to ensure high client satisfaction during the implementation phase.

What you will do

• Communicates direction for the implementation of complex work area projects and programs, directing activities to ensure successful execution and delivery.

• Creates and manages project plans, timelines, and resource allocations to ensure efficient and effective plan implementations.

• Counsels with cross-functional teams to define project scope, objectives, and deliverables, and establish clear communication channels and responsibilities.

• Conducts program implementation risk assessments and develops mitigation strategies to proactively manage project risks and ensure successful outcomes.

• Consolidates information for project budgets and financials, monitoring expenditures and ensuring adherence to budgetary constraints.

• Directs activities for change management efforts, working closely with stakeholders to ensure smooth transitions and adoption of implemented solutions.

• Collaborates with multiple departments to gather requirements, design solutions, and manage dependencies and integration points.

• Develops key strategies for process improvements to enhance the efficiency and effectiveness of implementation processes.

• Delivers leadership and mentorship to the implementation team, fostering a collaborative and high-performance culture.

• Facilitate internal and external executive level project progress status calls on a cadence of monthly at the minimum, usually weekly for Health Plan clients

For this role you will need Minimum Requirements

• May live anywhere in the continental US working either Central Time, or Eastern Time

• 7-10 years work experience in related field-account management, implementation management, etc.

• Availability to travel approximately 10% of the time as needed for on-site implementations and trainings

• Adept at execution and delivery (planning, delivering, and supporting) skills

• Adept at business intelligence

• Adept at collaboration and teamwork

• Mastery of problem solving and decision making skills

• Mastery of growth mindset (agility and developing yourself and others) skills

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 02/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.