IBM Account Management Development Program in Boston, Massachusetts

Job Description

This position is part of a targeted rotational program aimed at accelerating the development of IBM Global Technology Services (GTS) Delivery professionals. This role will move through various parts of our Strategic Outsourcing organization by working with our account teams supporting clients and working with the internal organizations in GTS.

Candidates will build skills for account leadership that focus on constructing partnerships between clients, team IBM, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities. They will build a portfolio of skills in key general management areas:

  • Client relationship management

  • Working with account and competency teams to ensure customer satisfaction and customer relationship are grown

  • Consultative selling

  • Understanding customer requirements and business opportunity/requirements identification, guidance, support, and closure

  • Financial / business management

  • Owning and managing the financial objectives for our account teams while improving overall customer satisfaction targets.

  • Portfolio / program management

  • Leading our delivery teams to contract performance standards, client measurements and commitments

  • Utilize project management methodologies to initialize, plan, execute, control, and monitor a project are needed

  • Team / people management

  • Manage IBM resources and coordinates client resources to deliver services and solutions to support the client organization.

This position requires skills which include leadership, teamwork, high-impact communication, presentation delivery, and self-motivation. Additionally, an understanding of emerging technologies and technical solutions pertaining to client needs, including areas around Cloud, Analytics and AI.

The start date for these openings will be in summer 2019. This unique program is designed to accelerate development via training, mentoring, and through rotational experiences with actual Strategic Outsourcing Clients. Position will require flexibility for frequent travel.

Positions are based in Armonk, New York, Columbia, MO, and Raleigh, NC.

Required Technical and Professional Expertise

  • Leadership - 3 years

  • Strong Communication Skills - 5 years

  • Experience in Technical Project Management - 1 year

  • Work Experience - 2 years

Preferred Tech and Prof Experience

  • Familiarity with analytics tools and methodologies

  • Familiarity with emerging technologies in Cloud, Analytics and AI.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.