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Microsoft Corporation Area Leader - Industry Solutions Delivery in Boston, Massachusetts

Area Leader - Industry Solutions Delivery

As our customers embark on their digital transformation journeys, they look to us to partner with them, and to provide them with invaluable guidance and insights on specific industry and technology challenges they are facing. Often, these are substantial, complex problems that require innovative, industry focused solutions and delivery excellence on a largescale.

Here is where the real opportunity is for you and your career.

Your business and market expertise will be enriched as you interact with, and influence, senior stakeholders in some of the largest companies in the world as they go through major strategic transformations. Steering a large team of consulting professionals across a defined geographic area, your capabilities will be challenged and developed as you deliver high-quality, transformational consulting engagements, always with a focus on customer outcomes and business value.

As you put your customer obsession and passion for people into practice at scale, the impact you will have will be far-reaching and enduring. Your accountabilities will span business performance, developing and delivering on people strategies, successfully managing Industry Solutions Delivery business motions and more.

This role is your opportunity to bring all of the experience and knowledge you have gained in your career, and use it to empower billions to achieve more.

Who are Industry Solutions?

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

Area Leaders will be supporting one of the following industries: Financial Services, Healthcare, SLG/EDU, Manufacturing, Retail and Consumer Goods, or Enterprise Commercial.

Note: we will be hiring multiple Area Leaders with this opening.

Responsibilities

This is a customer facing role and your industry expertise will be essential as you assume responsibility for managing an organisation of consulting delivery professionals, modelling and shaping an organisational culture that obsesses about customer relationships and outcomes. Some of your key accountabilities will include:

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

  • Model - Live our culture. Embody our values. Practice our leadership principles.

  • Coach - Define team objectives and outcomes. Enable success across boundaries; Help the team adapt and learn.

  • Care - Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

  • Manage a large, complex delivery team that is responsible for executing all delivery work within a specific industry at Microsoft.

Customer Focus

  • Creates a customer centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by maintaining stakeholder relationships, reviewing and acting on voice of customer feedback (e.g., surveys, listening systems) sharing learnings across practices, and alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to customer experience across workstreams.

  • Ensures their team guides customer/partners through relevant change initiatives and leverages core change management methods and techniques. Ensures team manages changes (e.g., negotiations, change requests, amendments, customer expectations) while overseeing financial accountability and overall responsibility between Microsoft and the client.

Strategy

  • Develops and executes a large, complex (e.g., global account, cross-territory impact) practice plan to achieve consumption metrics and revenue targets (e.g., delivered, billed, consumed) by supporting team, collaborating with internal partners (e.g., One Commercial Partner, Account/Domain, Enterprise Operating Unit, Customer Success Unit, Global Pursuit Organization teams), and driving culture.

  • Serves as a proven thought leader on the direction of the consulting-offerings portfolio for a large, complex practice, leveraging insights from reports (e.g., efficiency, operations), internal team members, and across organizational boundaries.

  • Promotes Microsoft strategy with regional perspective by articulating Microsoft's strategy, goals, and mission to internal and external audiences and aligning practice strategy with the customer and other internal organization objectives (e.g., Consulting Sales, Account/Domain, Go-To-Market).

  • Collaborates on highly strategic (e.g., high profile) captures by ensuring a strategic capture plan, engaging the resources needed for pre-sales, and supporting the global pursuit team in winning large contract deals.

  • Acts as an innovative agent of change by working within leadership communities to define and sponsor organizational change, driving consistent messaging and support to land organizational change initiatives within and across practices, and providing feedback on organization information/initiatives.

Delivery Excellence

  • Orchestrates a large cross-functional team to drive high-impact business growth, profitability, utilization, maturity, quality, etc., through delivery by developing a rhythm of business, fostering a culture of manager excellence, promoting teamwork and collaboration, recognizing and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers.

  • Ensures delivery excellence and maximizes efficiency of resources for a large practice by managing complex scopes and budgets, balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity) with the business, collaborating to meet those needs, and leveraging in-depth resource management experience and expertise.

  • Creates a problem-solving climate across teams that resolves complex or high-impact delivery issues across lifecycle of deal (e.g., lead to order, order to cash, resourcing, pricing, invoicing, proof of execution) through cross-cultural collaboration and partnerships (e.g., Domain/Account, Selling partners) to ensure sustained delivery quality. Interfaces at high levels in organization (e.g., executives) to resolve critical issues (e.g., subsidiary, worldwide issues).

Practice Building

  • Builds organizational capability by leveraging in-depth industry knowledge to anticipate and plan for future capability needs, investing in key professional development opportunities for their team members, conducting succession planning, defining career development plans, and providing coaching to develop process proficiency, leadership, and technical skills.

  • Leverages team to drive opportunities for Consulting delivery through pre-sales support (e.g., scoping) and reviews portfolio of deals to ensure deal quality and velocity. Collaborates with Global Pursuit Organization to ensure execution of Lead-to-Order, resulting in deal velocity and delivery quality for large-scale delivery projects, and meeting organizational Service Lead Agreements (SLAs) to increase deal velocity and quality for high-impact deals.

And, you will do this working in an environment where your colleagues embody our culture and values !

Qualifications

Required/Minimum Qualifications

  • 12+ years of relevant work experience

  • OR Bachelor's Degree in Computer Science, Engineering, or related field AND 8+ years of relevant work experience

  • OR equivalent experience.

  • 5+ years people management experience

  • 10+ years' experience managing large scale complex global delivery

Additional Qualifications

The size and scope of this role will require you to demonstrate a breadth and depth of experience in communicating with executive level stakeholders, professional services delivery, and financial management. This foundation will be integral to your ability to make an impact in this role. Key knowledge, skills and experience you will be able to display include:

  • Expertise in one of the following Industries a plus: Financial Services, Healthcare, SLG/EDU, Manufacturing, Retail and Consumer Goods, or Enterprise Commercial.

  • Extensive people management experience including leading managers of managers,supporting mentorships, workforce development, building diverse succession plans, and identifying growth opportunities.

  • Experience establishing and managing a high performing consulting organisation, achieving business growth, systemic industry maturity, and delivery excellence across a complex organisation.

  • A track record of developing industry focused organisational capabilities, culture, and customer focus within a professional services environment.

  • Regular participation in successful, high-profile customer transformations.

  • Previous responsibility for all aspects of a consulting business, including revenue and consumption growth, and profitability.

  • Management of financial budgets and able to balance funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity) with the business.

  • Bachelor's or Master's Degreeandsignificant technology-related, business, professional services, consulting, or sales experience, or equivalent experience.

  • Experience of frequently conducting customer executive conversations and managing expectations from pre-sales through to delivery.

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