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Center For Health Information And Analysis Associate Director of Network Engineering in Boston, Massachusetts

The mission of the Center for Health Information and Analysis (CHIA) is to monitor the Massachusetts health care system and to provide reliable information and meaningful analysis for those seeking to improve health care quality, affordability, access, and outcomes.

The Associate Director of Network Engineering will report to the Director of IT Operations and be responsible for all on-premise network and server equipment. This resource will also collaborate with the Director of Application Development, the Director of Data Movement and Transformation, and the Chief Information Security Officer to manage the Microsoft Azure portion of CHIA’s infrastructure. This position is hands on and The Associate Director will additionally will have supervisory responsibility for CHIA’s other Network Engineer, and multiple consultants.

This is a full-time position, normally based in the Center’s office near Copley Square in Boston. Currently, the Center’s staff is operating remotely. The successful candidate must be prepared to work at the Boston office as needed while leading up to the office opening and available to work in the Boston office later in 2021.

Primary Responsibilities and Oversight:

  • Management of on-Premise VMWare Server environment including Patching, Monitoring, and troubleshooting issues

  • Configuration, maintenance, and support of CHIA’s network switches, routers, and other network appliances

  • Vendor relationship management with CHIA’s providers of internet and Azure connectivity

  • Hands on participation in the installation, upgrading and configuration of new servers including the implementation of backup/restore policy

  • Resolve escalated issues arising from operations that require coordination with other departments

  • Build and maintain four to five year roadmap including the planning, and recommendation of new hardware, systems management software and architecture and keep the agency up to date on new technologies and industry trends that may impact the organization and identify, recommend, and implement process improvement opportunities where applicable

  • Management of team of up to four network engineers or consultant network engineers.

  • Support and monitoring of CHIA’s backup infrastructure including VEEAM and Netbackup


  • At least five recent years of direct experience with VMWare management, maintenance, and monitoring including VMWare VSAN technology

  • At least seven years direct experience installing, patching, configuring and monitoring Windows Server, SQL Server, Linux based servers

  • Demonstrated ability to build a technology refresh plan including backup, disaster recovery, and secure file storage technologies

  • Experience with modern backup technologies including VEEAM required

  • Direct experience configuring, patching, and monitoring CISCO network appliances, and firewalls

  • Experience working with Azure, AWS or Google cloud

  • Ability to communicate professionally both verbally and written with all levels of the organization

  • Demonstrated leadership and staff management capabilities

  • Experience utilizing tools and research abilities to resolve technical issues

  • Ability to work independently prioritizes existing projects and proactively determine areas that require additional attention, monitoring or maintenance

  • Ability to create detailed Visio diagrams in support of network hardware deployments.

  • Ability to follow standard change management processes. Document and evaluate impact of required changes to the various networked systems. Plan, schedule and communicate changes to be implemented.

  • Ability to understand and follow sometimes-complex oral and written instructions.

  • Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail

  • Strong interest in learning and keeping current with changing technologies

    Education and Certifications:

  • Bachelor’s Degree or higher in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.

  • Preferred Cisco Certifications: CCNA and CCNP or CCIE

    Additional Requirements:

  • Ability to lift up to 35lbs & push 65Lbs

    Total Compensation:

    As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Extended Illness program participation

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

    To apply visit:

    Posted: 3/2/2021

    At CHIA, we are committed to earning a reputation as a great place to work and build a career. So if you’re excited to be part of a diverse and innovative team responsible for identifying opportunities to improve health care in Massachusetts, come join us! To apply and for more information visit:

    CHIA is an Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Tonya Bourassa 617-701-8127.

    Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self identify race/ethnicity, gender, disability and/or veteran status if you so choose. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.

    In compliance with federal laws, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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