Boston College Associate Law School Technology Consultant in Boston, Massachusetts
Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,445 full-time undergraduates and 5,125 graduate and professional students. Ranked 35 among national universities, Boston College has 878 full-time and 1,201 FTE faculty, 2,750 non-faculty employees, an operating budget of $1.2 billion, and an endowment in excess of $2.8 billion.
The Associate Law School Technology Consultant is a member of the Administrative & Technology Resources (ATR) department in the Law Library. ATR provides technology planning, support, and training services to the members of the Boston College Law School community. This position provides phone, in-person, and remote support to faculty, staff, and students.
The incumbent will help with the management of the Law School's Organizational Unit (OU); will help manage, build, and deploy group policies; will help implement and enforce University data-security policies; and will leverage Altiris and Microsoft Deployment Toolkit to manage the computing environment at the Law School. The incumbent will serve as a liaison to the University's Information Technology Services (ITS) department to work on infrastructure and system changes. The incumbent will also assist with the administration of exams on computers, help manage printer queues, and serve as an administrator for the University's print-management system. The incumbent will conduct one-on-one and small-group trainings and create requisite documentation for new and existing technologies. The incumbent will have shared responsibility for managing and maintaining the Law School's web pages and providing support to departmental web contributors. The position assists Law School faculty and staff with the implementation of new technologies, as well as policy and workflow decisions. The incumbent will also help to maintain the Law School’s WordPress server.
Occasional weekend and evening work may be required.
Department: 056601 - Law Library
Position: 00003537 - Technology Consultant - Law School
Full-Time Equivalent Hiring Range: $55,000 to $68,000; salary commensurate with relevant experience.
Bachelor’s degree is required
Fluent knowledge of and substantial troubleshooting experience with Microsoft operating systems (Windows 10, Server 2012–2018), macOS, and mobile operating systems such as iOS and Android
Associate TC Level: 1–3 years of experience providing technical support for hardware and software issues, including setup and maintenance of workstations and TCP/IP setup and addressing
TC Level: 3–5 years of experience providing technical support for hardware and software issues, including setup and maintenance of workstations and TCP/IP setup and addressing
Superior customer-service skills and experience; excellent written and verbal communication skills; ability to work effectively and respectfully with a diverse group of users with varying degrees of experience; and the ability to work well independently and as a member of a team
Strong technical and analytical skills, and the ability to learn new technologies quickly
Proven ability to identify, develop, and implement creative business solutions through information technology
Ability to combine design, computing, communication, and interpersonal skills to present technical information clearly in print, on the web, and through training programs
Experience with, or a strong interest in learning how to use, recording equipment and video- and sound-editing software
Experience with, or an interest in learning about, educational technology such as Canvas, Panopto, and Poll Everywhere
Experience with Active Directory management and Group Policy
Experience with workstation-imaging software such as Microsoft Deployment Toolkit and Altiris
Familiarity with web-page design, development, and maintenance—in particular, Adobe AEM
Experience with Google Apps and Google Apps Script a plus
Experience with WordPress server administration and application a plus
Familiarity with Jira, Confluence, and Bitbucket/GitHub a plus
Ability to lift 50 lbs.
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Paid Holidays Annually
Generous Sick and Vacation Pay
Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts background checks including education, and verifies COVID-19 vaccination as part of the hiring process.
Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/offices/diversity .
Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.