Sungage Financial Bilingual Customer Support Specialist in Boston, Massachusetts
We are solar finance innovators who are passionate about building a more affordable, sustainable, and enjoyable path to solar ownership for as many homeowners as possible. We?re looking for engaged individuals who share our enthusiasm for enriching communities, respecting the environment, and helping everyday people go solar and save money. We are proud members of the Diversity, Equity, Inclusion & Justice Leadership Council within the Solar Energy Industries Association.
We are looking for a Solar Finance Specialist (Customer Experience Specialist) in our downtown Boston office. The perfect candidate is a flexible and enthusiastic problem solver who thrives in a small-team environment and is motivated by a desire to help the customers and partners who call Sungage every day. The Solar Finance Specialist will take the lead in answering customers? questions and managing the day-to- day flow of projects moving through the sales and installation process. This is an excellent opportunity for someone with outstanding customer service and problem-solving skills to learn about renewable energy finance and solar project management.
Day to day, your responsibilities will include:
Providing excellent support to our installers and customers by resolving or escalating all customer inquiries (phone and email)
Being the Expert-On- The-Line for all inquiries about Sungage?s product offerings
Managing day-to- day flow of projects towards funding
Educating Installers and Customers about Sungage Financial products and platform
Checking project documents for accuracy and compliance with product requirements
Accurately preparing documents for submission to financing partners
You?re the right person if you:
Are fluent in Spanish/English
Possess outstanding Customer Service skills ? a passion for helping solve problems
Have the ability to establish priorities and proactively resolve problems in a fast-paced environment
Communicate effectively over multiple platforms (phone, email, chat, etc.)
Are flexible, and utilize problem-solving skills with a dedication to always getting it right
Possess meticulous attention to detail
Have a strong desire to learn about renewable energy finance models and the solar energy market
Have experience with Microsoft Office Suite and Cloud-based software (Salesforce, Google Docs, etc.)
Have experience with working on a small, collaborative team
Are willing to work occasional Saturdays and flexible evenings
Spanish speakers a plus!
Sungage Financial is an affirmative action-equal opportunity employer. We believe diversity and inclusion are essential to living our values, achieving our business goals and building a stronger company. We welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or other factors protected by law.
For over a decade, Sungage Financial has been shaping the residential solar industry by bringing reliable and flexible financing solutions to the market. Solar is a growth industry as homeowners increasingly understand the benefits to the planet and seek to control their energy use and household budget. Through our offering, Sungage enables solar installers to build strong and resilient businesses while helping families save money and live more sustainably.
Sungage is a welcoming environment of rapid change and constant growth. The key ingredients to our success are exceptional service and innovative technology and the amazing team that makes it all happen. The Company has offices in downtown Boston and Oakland. We offer a number of employee benefits, including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits. Sungage is a proud member of the Diversity, Equity, Inclusion & Justice Leadership Council within the Solar Energy Industries Association.