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General Motors BrightDrop - Product Owner, Lead to Cash in Boston, Massachusetts

Job Description

Job Description:

  • Develop, document, and maintain a repository of Quote to Cash business rules and process flows

  • Run vital monitoring reports and analyze for required actions

  • Execute recurring data updates accurately and timely

  • Respond to process & policy questions and collaborate with management and IT when needed

  • Apply knowledge, skills and judgment to make decisions and resolve issues

  • Audit processes to identify process and performance defects

  • Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations of the RevOps function.

  • Survey and analyze best practices for techniques and processes

  • Capable of identifying cross-functional inter-dependencies quickly, experience in developing business relationships including requirements definition, functional specification creation, testing, root cause analysis, etc.

  • Partner with IT (internal and external partners) and functional business owners to resolve systems related issues

  • Support systems-related SOPs project execution in direct partnership with IT; measure and document business results achieved through solution implementation

  • Identify use scenarios and perform user acceptance testing for application deployments

Additional Job Description

Qualifications

  • 5+ years of experience designing solutions and building requirements for SaaS Salesforce CRM, CPQ and ERP S4 Hanna Cloud

  • Bachelor’s degree

  • Fluent in English

  • Deep Sales experience in CPQ product, pricing modeling and product configuration

  • Deep understanding of Quote-to-Cash/Customer Success business processes and systems related to Marketing, CRM (Salesforce ecosystem), CPQ (Salesforce), Pardot, PRM, Customer 360, Service Cloud

  • Demonstrated experience managing CRM strategy, technology, and activities

  • Experience working for a B2B or commercial brand

  • Flexibility to work with teams in different time zones

  • Strong communication skills, particularly written

Preferred Background

  • Advanced degrees a plus

Desired Behaviors

  • Curious, optimistic, proactive, and self-starting

  • Attentiveness to detail and precision in delivered work and presentation

  • Demonstrates initiative by reaching beyond work assigned to improve output and/or help others 

  • Anticipates leadership direction and delivers results

  • Deals well with ambiguity, conflict management and working cross-functionally

  • Articulates complex analysis in a straightforward way

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

• Company and matching contributions to 401K savings plan to help you save for retirement;

• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

• Tuition assistance and student loan refinancing;

• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/ourcompany)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/howwehire)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global location s

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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