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Travelers Chief of Data Science and Analytics for InsuraMatch in Boston, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Analytics & Research

Target Openings

1

Job Description Summary

InsuraMatch is an independent agency company, owned by Travelers Insurance, that uses an innovative online platform to help consumers compare offerings from more than 40 carriers across the United States. With a focus on personal insurance, InsuraMatch offers overage for auto, home, boat, motorcycle, renters, umbrella, and flood, among others. InsuraMatch operates independently and manages all carrier partnerships.

InsuraMatch is looking to hire a versatile Chief of Data Science and Analytics to lead and grow a team in expanding a robust data infrastructure, establishing operational and management reporting, and pioneer work on advanced analytics initiatives such as acquisition targeting, retention modeling, call routing and lifetime value analyses. In this role you will be a critical factor in driving the profit and customer growth of this growing insurance agency. InsuraMatch is part of Travelers Insurance and this role will be expected to partner with the Travelers team in order to share best practices and leverage support wherever possible. This role is a manager.

Primary Job Duties & Responsibilities

Data Science:

  • Responsible for analyzing large, complex data sources to generate actionable insights and solutions that better serve our customers.

  • Regularly interact with business partners to identify questions and issues for data analysis and experiments.

  • Using statistical and machine learning algorithms to build sophisticated models that solve important business problems. Examples may include building models related to consumer shopping behavior, quote/purchase behavior, sales/service operations, retention/lifetime customer value, contributions to overall margin, and customer satisfaction.

  • Using appropriate artificial intelligence techniques to analyze text and other unstructured data.

  • Communicating insights and findings from analysis and experiments to a leadership team that understands the importance of analytics.

  • Proactively collaborate with technology partners to drive analytics out to our products in the marketplace.

Information Delivery:

  • Accountable for operationalizing and automating of complex data products into business.

  • Accountable for the implementation and integration of analytic data products, including pilots and proof of concepts.

  • Accountable for implementation of data strategies in alignment with business needs.

Analytics:

  • Identify gaps and recommends solutions.

  • Build and deliver complex (technology and features) data visualizations to drive decision making.

  • Perform and lead and analytic analyses to solve business problems and apply judgment appropriately.

  • Translate ambiguous business needs into analytical solutions.

Strategy:

  • Collaborate with leadership and enterprise-wide stakeholders to identify, estimate, and prioritize project and/or enhancement activities.

  • Be a leader of change and innovation.

  • Proficient at tailoring communication of analysis, project results, and other business initiatives to both a technical and non-technical audience.

  • Influences and collaborates with peers and partners to take actions to enhance business outcomes.

  • Ensures that the team is consistently challenging conventional thinking

  • Assist in the development of business plans for the InsuraMatch team, sits at the leadership table, and partners with the leadership team to solve problems and deliver solutions in order to drive desired business outcomes.

  • Responsible for the overall architecture and design of the agency’s data schema.

  • Responsible for ensuring data quality and accessibility.

Leadership:

  • Staff responsibilities are likely to include direct management of a team of individual contributors with the potential to grow the team in the future.

Minimum Qualifications

  • 7 years of related experience, as well as 4 years of previous management experience.

  • PHD in Statistics, Mathematics, Decision Sciences, Actuarial Science, or a related analytical STEM field with 5 years of experience or Masters STEM degree with 8 years of experience or Bachelor’s STEM degree with 10 years experience.

Education, Work Experience, & Knowledge

  • Masters in STEM related field or equivalent.

  • Industry expertise in modeling / research / analytics.

  • Industry level knowledge of new and innovative modeling and statistical techniques.

  • Strong attention to detail and focus on information accuracy.

  • Strong written and oral communication skills and a proven ability to communicate technical concepts to both technical and non-technical audiences.

  • Ability to apply emerging statistical procedures to large highly complex work.

  • Experience and proficiency with the latest modeling software and techniques, including but not limited to: SAS, R, Python, and Tableau.

  • Ability to think creatively and to synthesize information from various sources and apply that information to concrete business problems.

  • Ability to architect and implement database structures and integrate disparate data sources.

  • Ability to understand the need to balance predictive power, interpretability, and ease of implementation.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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