Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

Boston University CLIENT TECHNOLOGY ANALYST I,IS&T IT Help Center in BOSTON, Massachusetts

CLIENT TECHNOLOGY ANALYST I,IS&T IT Help Center



Category

Information Technology

Job Location

BOSTON, MA

Tracking Code

5146

Salary Grade

Grade 47

Position Type

Full-Time/Regular

Job Description

We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks on our highly dynamic diverse team. Individuals will have the opportunity to serve as a liaison between the Boston University community and Information Services & Technology, demonstrating technical expertise to assess business needs and advocate for and implement technology solutions. Individuals will provide end-to-end technical support to our clients and corresponding communities by building positive relationships and establishing themselves as the point person in a constantly evolving technology-driven world. The ideal candidate is one that values the client experience above all, is inventive, adaptable, is team-oriented, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity, collaboration, professional and personal growth, and career development.

Responsibilities include:

  • Advocating for our clients' technology needs!

  • Participating in multiple services, platform, or project teams as a specialist, technical lead, client lead, and/or project lead/manager

  • Acting as an application administrator or backup for multiple services

  • Operating, maintaining, diagnosing, and providing expert-level support for a wide variety of areas on the Charles River and Fenway Campuses including:

  • Client/desktop systems administration

  • Mobile devices

  • Specialized database management

  • Client-server solutions

  • Project planning and implementation

  • Web-based solutions

  • Ongoing needs at the software and hardware level

  • Focus is on consistently providing outstanding support through collaboration with our faculty, staff, and researchers to update and improve business processes using Information Technology solutions. This position may entail being on call and working evening, weekend, and/or holiday hours, as needed. Perform additional duties as required.

Required Skills

  • 1-3 years experience in a related technology environment

  • Bachelor's Degree in a related field is preferred

  • Technical Expertise: Proven experience with diagnosing both Windows and macOS issues required

  • Must be able to diagnose software, hardware, and basic network issues

  • Preferred experience with Active Directory, group policy, and server administration skills including monitoring performance and file permissions

  • An understanding of restricted-use data is required

  • Should be comfortable with installing, configuring, and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices

  • Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP, and FTP

  • Experience with WordPress and web site content management and development

  • Experience with a variety of tools commonly used in a complex enterprise environment including but not limited to ticketing, remote assistance, asset management, image and deployment, patching, backup and restore, Endpoint Protection, and different native and centrally managed encryption solutions required

  • Must be able to lift moderately heavy equipment (up to 50 pounds)

  • Must hold a valid driver's license

Soft Skills:

  • Must follow procedures and keep accurate records of incidents and requests while working in the field

  • Strong writing and organizational skills required

  • Demonstrate persistence when problem-solving complex technical issues, remotely or in person, with diverse clients

  • Learn and support new technology quickly

  • Must possess good interpersonal communication skills

  • Strong customer service skills are vital

  • An energetic, self-directed, motivated, and professional individual who thrives in a fast-paced, dynamic environment

  • Interact with all levels of an organization in a professional, respectful, and tactful manner

  • Work well with external vendors

  • Work well with both primary and dotted line reporting

  • Work efficiently in multi-functional teams and/or inventively and independently as an individual

  • Must possess the ability to work autonomously and retain control in constantly evolving situations

  • Must possess a high level of independent decision making. required

  • 1-3 years experience in a related technology environment

  • Bachelor's Degree in a related discipline is preferred

  • Must be able to lift moderately heavy equipment (up to 50 pounds)

  • Must hold a valid driver's license

  • This position entails being on call and working evening, weekend and/or holiday hours, as needed

  • Excellent interpersonal, communication, and customer service skills

  • Patience when problem-solving complex technical issues, over the phone or in person, with diverse, sometimes not technically inclined, customers

  • Ability to adhere to established procedures and keep accurate records of incidents and requests while working in the field

  • Strong independent decision-making capabilities

  • Learn and support new technology quickly

  • Interact with all levels of an organization, as well as external vendors, in a professional, diplomatic, and tactful manner

  • Work well with both primary and dotted line reporting

  • Comfortable working both in cross-functional teams and autonomously

Technical Skills:

  • Strong experience with diagnosing Windows and macOS issues

  • Ability to troubleshoot software, hardware, and network issues

  • Familiarity with Exchange, Active Directory, group policy, VMware, file permissions, and performance monitoring

  • Possess an understanding of restricted-use data

  • Comfortable with installing, configuring, and upgrading Windows and Mac applications, peripherals, and mobile devices. Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore, virus protection, and various native and centrally managed encryption solutions required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Apply
DirectEmployers