Thermo Fisher Scientific Clinical Assay Development Specialist in Boston, Massachusetts
As the world's leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 17 billion in annual revenue. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.
Clinical Application Development Specialist
We are currently looking for a Clinical Applications Development Specialist with a background in Next Generation Sequencing and Diagnostics Informatics to further strengthen our team. You would be part of a field-based team focused on supporting the clinical testing market.
Develop Thermo Fisher business and relationship by providing:
Primary support for Clinical Applications Development our Thermo Fisher Scientific / Ion Torrent product portfolio (mainly NGS) including the development of customer and internal technical training material.
Support and develop IVD products, including Oncomine Target Test, globally.
Support the continued development of the Oncomine Target Test by working with our Pharma partners as member of Internal Content Development team.
Work as part of internal core team to develop service and support plans for new NGS assays and products.
Responsible for maximizing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives.
Manage relationships with key Thermo Fisher Scientific core team partners.
Job duties will include the following tasks:
Provide on-site training until customers are certified and proficient using Oncomine Target Test and other IVD assays in their labs.
Develop Service and Support plan for new products as a member of core product development team.
Troubleshooting of NGS systems and assays to support customers.
Provide technical and applications assistance in response to customer inquiries, specifically PGM Dx.
Building internal and external training materials.
Work in collaboration with the Program Management and Project Core teams to set up the best support strategy for each customer site.
Build strong relationships with customers.
Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis.
Align with other teams in the company on a regular basis.
Estimated 50-75% travel.
Experience/Qualifications/Qualities that are important in this role
BA/BS (with experience) or MS degree in Life Sciences, PhD preferred.
Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR (experience with PGM or PGM Dx desirable)
Understanding of healthcare industry standards, guidelines, and environments.
A technically savvy individual who can assess customer clinical needs and implement training and experimental approaches to ensure customer success.
Previous experience as application specialist desirable (NGS experience desirable)
Excellent communication and influencing skills.
A problem solver with proven ability to overcome technical hurdles.
Ability to understand and articulate complex scientific literature and use extensive complex clinical data.
Strong teaching skills and the ability to create trainings and training materials.
Strong drive for success.
Medical background, laboratory experience, and/or managed care.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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