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Ford Motor Company Creative Operations Manager, Ford Pro in Boston, Massachusetts

At Ford, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, software, charging, service, and financing solutions for virtually every vocation, backed by a strong foundation of customer loyalty. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

Within the marketing function, you will report to the Head of Content and will be instrumental in helping to organize and manage a new creative/content team within the organization; as well as coordinate creative/content assignments across external agencies. In this role, you will act as a liaison to internal stakeholders and operations teams to ensure the creative/content team is resourced appropriately for upcoming projects and has been provided accurate details to complete those assignments. You must have a strong understanding of workflow management within a creative/content team, be solutions driven, and organized to assure that high quality work is delivered on time and within scope. This is an excellent opportunity for someone who is a creative problem solver with the attitude that there is always a solution; constant communication and the ability to remain calm under pressure must be in your DNA.

If you are serious about stepping outside your comfort zone and helping to define and build the first in-house creative/content team within Ford Motor Company, then we would love to talk to you.

What you’ll be able to do:

  • Manage and oversee all creative workflow within the Ford Pro team

  • Partner with Creative Leadership and Marketing Operations to formalize and enhance the standard operating procedures for the Ford Pro creative/content team

  • Define, implement, and optimize creative processes, resource and revenue tracking systems

  • Educate and train internal stakeholders and partner teams on creative process and capabilities

  • Establish relationships across internal and partner agency teams to define content production processes

  • Partner with HR/Recruiting/Finance/Purchasing to define a process for freelance creative resources

  • Partner with IT to ensure creative teams have the appropriate hardware and software to perform tasks effectively (i.e., dual monitors, Wacom tablets, Adobe Creative Suite, Macbooks, etc.)

  • Ensure creative development schedules and quality standards are being met

  • Attend project meetings to determine creative/content needs

  • Partner with Creative Directors, Producers, and Marketing Operations to provide timing and estimates for creative deliverables

  • Define and manage a routing process for in-house creative deliverables: legal, safety, product information, proofreading, etc.

  • Proactively communicate direction from internal stakeholders and creative leadership to creative teams while motivating, challenging, and mentoring

  • Look for creative solutions when dealing with strict project timelines and deliverables. “No” is not an option

Minimum Requirements:

  • Bachelor’s degree or professional equivalent

  • 5+ years of experience in a similar role at a creative agency or in-house creative department: advertising, digital, social media, publishing/content, public relations, etc.

  • Strong written and presentation skills; create detailed process documentation to convey your thoughts and ideas to various stakeholders

  • Excellence in interpersonal and problem-solving skills

Preferred Requirements:

  • Must be self-motivated, smart-working, well-organized, and resilient to ever-changing timelines, requests, and deliverables

  • Ongoing drive to understand emerging techniques, trends and philosophies in creative team building and process improvement

  • Understanding of various workflow management tools and software to optimize creative workflow and tracking; tool examples include SharePoint, Slack, etc.

  • Excellence in interpersonal and problem-solving skills

  • Ability to prioritize work and resources across engagements based on short and long-term needs

What you’ll receive in return:

As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

For information on Ford's salary and benefits, please visit: (

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

Requisition ID : 2835