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Salesforce.com, Inc CSG Technical Architect, Commerce Cloud, AMER in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities

About Customer Success Group at Salesforce

Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value based results. Our motto for our customers is "Your Success is our Success"

About the Position

Are you a Commerce Cloud Technical Architect passionate about working with customers to create innovative digital experiences? Do you have deep technical knowledge of the B2C Commerce Platform, and experience with Order Management, B2B Commerce and/or the Core Salesforce platform? Do you want to work on strategic precision engagements to help transform how our customers leverage Commerce products, and be at the forefront of the product roadmap? If so, this could be your #dreamjob!

The Strategic Customer Engagement team (SCPPE) is hiring a Commerce Cloud Technical Architect who will work with our most strategic customers. Our Technical Architects are laser-focused on solving for the most relevant customer challenges, solution architecture best practices, early adopter customer use cases, developing and distributing product and feature implementation guidance.

This is a customer facing role, and at least 60% of your time will be focused on customer engagements (mostly remotely), where you will maximize value for our top and highest-potential customers, working strategically alongside our Product, Sales and Customer Success teams to drive clear business outcomes. The ideal candidate will have a customer-centric mentality, willing to go the extra mile for the customer and break down barriers to ensure customer success.

What type of engagements can you expect to be involved in? Our team typically works on 3-5 customers at a time and helps our field teams through our Commerce product and domain expertise. Some engagements last a few days while others can last a few months. Sample engagements:

  • Provide solution design expertise, implementation guidance and technical best practices for our Commerce Cloud products

  • Support New Product Introductions (NPI) and be the first to learn our new products and support early adopters

  • Help a large business leverage our new innovations and capabilities

  • Provide technical consultation, review, and recommendations to a customer needing to integrate Commerce Cloud into their overall Salesforce blueprint

  • Serve as a trusted advisor on customer’s path towards digital transformation

Your deep exposure to how customers are solving problems makes you a valuable source of insight to our product and field teams. The ideal candidate will enjoy working closely with our partners in TMP (Technology Marketing Product), Alliances, Customer Success Group and beyond, to help further drive customer success, product adoption, and customer transformations.

Responsibilities

  • Direct customer engagement (prioritized by account teams), to provide subject matter expertise as warranted, including but not limited to technical guidance, business operations, best practices.

  • Support new product/feature/capability adoption programs for specific Commerce Cloud features and capabilities.

  • Provide content expertise and thought leadership for product and feature implementation best practices guides, and enablement assets.

  • Participate in CSG Voice of the Customer inputs and review VOC feature requests with product owners for release priority.

  • Participate in program development and execution that helps to amplify technical expertise across the Commerce customer base and internal stakeholders.

Required Skills & Expertise

  • Expert knowledge of B2C Commerce technical architecture: Platform, Infrastructure, APIs, Standard and Custom Objects. Knowledge of Salesforce Order Management, B2B Commerce and Core platform knowledge a plus.

  • Thorough understanding of the fundamentals of Commerce industry, the B2C Commerce platform, and how our customers use the platform to manage their business.

  • Direct customer engagement experience up to executive leadership, including strategic guidance on feature adoption, implementation, and technical organization design. Focused on guiding customers to value with Commerce Cloud Consulting experience a plus.

  • Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.

  • Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.

  • A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

  • Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices.

  • Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.

  • Ability to work independently and be a self-starter, prioritize, multitask and perform effectively under pressure.

  • Occasional travel (expected average 10-15%); only applies when travel is permitted.

Education:

Bachelors' degree — Required.

Technical disciplines — Strongly Preferred.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

*LI-Y


For Colorado-based roles: Minimum annual salary of $104,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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