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Lumen CUSTOMER SOLUTIONS ENGINEER II in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Responsible for evaluating and engineering optimal network capacity utilization and design requirements. Ensures efficient and timely deployment or removal of equipment/fiber, meeting customer demand through analyzing current network designs, port/route consumption trends, new technologies and future opportunities for augmentation. Assimilates various internal and external customer requirements, creates new network capacity solutions, assembles the required equipment augment costs and budgets and participates in the overall network augment approval and trigger process. Undertakes specific network simplification and network enablement projects. Responsible for identifying/communicating process and procedural gaps, as well as driving closure on problematic orders. Works under periodic supervision. Performs basic tasks and some projects of moderate complexity. Relies on established guidelines and or detailed direction. Work will familiarize employee with programs and practices of the company

The Main Responsibilities

Applies detailed understanding of current metro fiber network configuration and technology to ensure capacity and efficiency of the planned designs. May participate in definition of new network configurations, technologies, and best engineering practices. May provide direction for the development of tools to monitor, manage, and report on the network.

• Documents detailed technical methodology for installation of metro fiber of moderate complexity, including written directions, graphical fiber layouts, and fiber topology.

• Defines requirements, develops, implements and uses reporting procedures and methodologies to analyze metro fiber utilization and predict growth trends. Troubleshoots reporting errors and identifies data specific problems within large sets of data. Manually facilitates correction of reporting errors caused by data problems.

• Prepares status/progress reports and updates management on projects. Participates in development of reports. May present new reports and summaries of network data to Management, Product Teams, and Implementation. Train users in how to use these new tools and how they will benefit them.

• Assists with the evaluation of new products to enable new service introduction, cost savings, and /or performance utilization under periodic supervision. May give input to Architecture and Engineering on Engineering and Deployment equipment and network design requirements.

• Participates in the development of plans to augment, optimize, and reconfigure the fiber network as growth dictates. May participate in cross functional teams to give input to Architecture and Engineering on Engineering and Deployment equipment and network design requirements.

Knowledge, Skills or Abilities

• Strong data/economic analysis skills

• Excellent analytical and problem solving skills

• Detail oriented with an intense focus on quality

• Proven track record as adept and effective project manager

• Exceptional organizational, prioritization, and communications skills

• Strong computer skills with emphasis on Microsoft Excel, Access, Visio and SQL

• Positive and professional attitude, appearance, and demeanor

• Solid entrepreneurial spirit

• Experience in an engineering role that included a substantial business/financial focus (preferred)

• An ability to understand complex technical issues and learn quickly.

• Adaptability, flexibility, and creativity.

• Mature, professional attitude; leadership and mentoring skills.

What We Look For in a Candidate

• 3 to 4 years yrs

• Education Level: Bachelor's Degree

• Field Of Study: Computer Science, Engineering or Mathematics

• A combination of education and experience is acceptable: Yes

• Attention to detail with good organizational capabilities.

• Ability to prioritize with good time management skills.

Requisition #: 274295

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.