CyberCoders Customer Success Engineer in Boston, Massachusetts

Customer Success Engineer Customer Success Engineer - Skills Required - Customer facing skills, Domain Knowledge, Technical infrastructure

If you are a Customer Success Engineer with at least 4 years' experience in a similar position, please read on!

We focus on solving real-life machine data problems through the use of our secure, scalable log management system. Our innovative cloud-based platform provides application insights, data optimization, cognitive insights, compliance insights and more. We are committed to enterprise security and work hard to ensure our customers have the best possible experience.

What You Will Be Doing

  • Working closely with customers to ensure satisfaction

  • Training and coaching customers to successfully use our product

  • Planning, executing and facilitating the customer's experience

  • Working with a cross-functional team to ensure the utmost customer experience

What You Need for this Position

We are seeking someone with strong technical knowledge who has worked in a client-facing role. Ideally, you will have a background in software engineering and will have worked in customer success management roles in a startup environment. You will need:

  • A minimum of 4 years' experience in a technical customer success or support role

  • Experience working with SMB, SME and Enterprise customers

  • Strong technical knowledge (servers, networking devices, cloud storage, etc.)

  • Experience with Log Management/Analysis, Big Data, BI, Web Analytics, Operational Intelligence and/or AI

  • Willingness and ability to travel up to 30%

What's In It for You

We offer a competitive compensation and benefits package. You will also have the opportunity to work in a fun, fast-paced environment on a team of fun, entrepreneurial people.

So, if you are a Customer Success Engineer with at least 4 years' experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Customer Success Engineer MA-Boston DW5-1434565