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PwC Cybersecurity - ServiceNow - Manager in Boston, Massachusetts

Specialty/Competency: Cybersecurity & Privacy

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 40%

A career in our Security Architecture practice, within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. You’ll play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

In joining, you’ll be a part of a team that helps organisations design and create sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm’s/client’s expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm’s code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

6 year(s)

Preferred Qualifications :

Preferred Fields of Study :

Computer and Information Science, Computer Engineering, Computer Systems Analysis, Information CyberSecurity, Information CyberSecurity & Accounting

Certification(s) Preferred :

  • ServiceNow Administrator

  • ITIL Foundation

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success leading technical aspects of project delivery and solution delivery including:

  • Participating as a key member of the implementation project team;

  • Leading development activities by collaborating on design and directing the technical solutions to be implemented on a project;

  • Mentoring field resources in implementation methodology, configuration and industry leading practices for the ServiceNow application suite;

  • Leveraging hands-on configuration development of the ServiceNow platform, integrations, MID servers, and various other related systems as a project requires;

  • Working with Service Management Consultants to build the system from specific client requirements

  • Documenting design, specific solutions, and client-facing materials;

  • Documenting custom solutions and internal materials;

  • Configuring proof-of-concept and demonstration solutions to support sales and other related efforts;

  • Driving continuous improvements for implementation methodology and service offerings; and,

  • Building internal practice methodologies, guides and intellectual property to improve consistency and quality for client delivery.

Demonstrates extensive knowledge and/or a proven record of success with the following:

  • JavaScript, AngularJS, HTML, CSS, Jelly or similar web technologies;

  • General Consulting: Demonstrated ability to influence and consult (providing options with pros, cons and risks) during project delivery;

  • Administering and configuring the ServiceNow platform; and,

  • Knowledge of IT Operations Management including basic networking principles, virtualization, cloud computing, availability monitoring and analysis as well as configuration management.

Additional application instructions

A Service Management Consultant focuses on facilitation and documentation of business requirements, documentation of functional requirements, facilitation of iteration reviews, authoring of functional and user test scripts, and facilitation user testing activities. The Service Management Consultant is responsible for defining how a client’s Service Strategy, Service Organizational Design, Service Processes, and Service Operations are made operational with their enabling technologies.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorymanager .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

242022

Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

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