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State of Massachusetts Data Quality Manager - Strategy & Partnerships in Boston, Massachusetts

MassHealth is seeking qualified applicants for the position of Data Quality Manager - Strategy & Partnershipswithin the Data & Analytics department. Reporting to the Director of Data Integrity, the Data Quality Manager will lead cross-functional workstreams and projects to resolve non-compliance of data management requirements. Additionally, the Data Quality Manager will lead a strategic planning process to recommend and prioritize investments in Data Quality management across people, process, and technology. _Background:_ MassHealth is Massachusetts’ Medicaid and Children’s Health Insurance Program. MassHealth provides comprehensive health care coverage to more than 2 million residents of the Commonwealth, including 40% of all Massachusetts children and 60% of all residents with disabilities. MassHealth’s mission is to improve the health outcomes of our diverse members and their families by providing access to integrated health care services that sustainably and equitably promote health, well-being, independence, and quality of life. MassHealth operates as part of the Massachusetts Executive Office of Health and Human Services (EOHHS) and partners closely with other EOHHS agencies. The Data Integrity Team was formed in 2019 under the Data & Analytics department to coordinate data quality and data management processes across MassHealth.Our mission is to maximize the business value delivered by MassHealth data assets by promoting data management best practices. Alongside our business and technical partners, we assess data quality to confirm data is complete, accurate, consistent, reliable, and timely to allow other teams to complete their essential job functions and workflows. We manage data governance to codify policies and ensure updates to data assets meet current business needs and can adapt to future ones. _Duties and Responsibilities (these duties are a general summary and not all inclusive):_ Lead workstreams and projects with business stakeholders and health plans to resolve non-compliance of data management requirements. * Establish recurring meetings with health plans to communicate, review, and resolve data issues. * Lead special initiatives with health plan(s) to perform targeted time-bounded data quality corrections; collaborate with internal teams such as Policy, Finance, and Health Plan Administration to define use cases and requirements. * Track and summarize each health plan’s performance with respect to meeting data management requirements. Define and implement roadmap that outlines strategic priorities for Data Quality management * Identify opportunities to improve Data Quality management amongst governance, monitoring, and remediation. * Align roadmap with current and future MassHealth strategic priorities; ensure our value proposition through Data Quality management drives value across the agency. Serve as SME (subject matter expert) and Data Translator for MassHealth data assets; promote data management best practices with internal and external users. * Engage with business users, analytics, DW (Data Warehouse), vendors, and external parties to review and clarify policies and standards for member, provider, claims, and payment data. * Advise internal and external users on data quality best practices; coach users on defining clear, unambiguous, specific requirements. _Preferred Qualifications:_ * 3-5 years of experience in analytics, operations, product management, or consulting, or other relevant work experience. * Experience with Data Quality, including writing validation rules and investigating issues. * Experience with Project Management, including workplan development and issue & risk mitigation. * Demonstrated problem solving and analytical skills. * Collaboration with cross-functional teams across Business, Analytics, and Technology. * Proven ability to communicate effectively with both business and technical stakeholders. * Proven ability to lead effective meetings and work sessions, with all levels of staff and leadership. * Experience creating and synthesizing business process workflows and data flows. * Experience analyzing and manipulating healthcare data such as enrollment, provider, and claims data is strongly preferred. * Experience in relational databases, SQL, data visualization, and business intelligence tools such as Tableau. * Experience working with JIRA or other issue and project tracking applications. * Strong customer service orientation with the ability to understand customer needs. * Strong relationship building capabilities with a focus on partnership. * Have a high willingness learn new subject matter, skills and technologies. * Comfortable with ambiguity and conflicting information. * Ability to clearly articulate project or program needs to accomplish goals. * Excellent time management skills, ability to multi-task, and work under time constraints. * Knowledge of Microsoft Office 365 applications. The primary work location for this role will be at 1 Ashburton Place, Boston MA 02108. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Schedules are subject to change based on the operational needs of the business. _TO APPLY:_ Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days. _About MASSHEALTH:_ To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life. For more information about our agency and programs please visit: _Pre-Offer Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Administrative Services *Organization: Exec Office Of Health and Human Services *Title: *Data Quality Manager - Strategy & Partnerships Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 23000305