IBM Database Support Engineer in Boston, Massachusetts
Rise to meet the challenge of solutioning the world’s problems. Software Engineers at IBM get to see their work in the real world, from improving the current state of disaster preparedness to providing more accurate medical solutions around the globe. You will be challenged to think outside the box, work across organizations, and engineer creative solutions that scale to the demands of our ever-growing customer base. Take ownership and be actively engaged in the entire product lifecycle - from quick hits to full feature development.
Your Role and Responsibilities
The ACS Database Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be an intermediate to senior-level database engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in our public cloud database offerings. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.
Key tasks include:
Work with other Database Engineering teams for knowledge transfer of new product/technologies
Act as a point-of-escalation within the ACS Database Support Engineering team for technical issues during an assigned shift
Help provide solutions when working with customers to identify and remediate issues in the Database instances
Directly create documentation, and provide oversight and peer review of change control documents written by other team members
Required Technical and Professional Expertise
2 or more years of experience working directly with customers
2 or more years of working closely with database technology
Preferred Technical and Professional Expertise
Experience with database design and management
Experience with Cloudant, Compose, IBM Cloud Databases, Db2 offerings
Great communication and soft skills
Solid experience creating technical documentation for current and future state database support needs
Skill in troubleshooting, problem identification and resolution of database issues
Ability to both work independently as well as in a team environment
Ability to organize and prioritize multiple work assignments
Bachelor’s degree in Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
IBM intends this job to be performed entirely outside of Colorado.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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