Acxiom LLC Delivery Analyst-Homebased (US Remote location) in Boston, Massachusetts
As a Delivery Analyst, you will deliver data, data products, and information that drive our client’s multi-channel marketing capabilities. You will need to understand the details of our client’s data and Acxiom’s products to ensure that our client and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. You will strive daily to improve quality and adhere to standard processes and procedures. You will work with our client on a dedicated client team understand requirements and escalate issues with a focus on maintaining a seamless process flow. You will analyze, troubleshoot and apply modifications / changes to processes and data to ensure efficient delivery of services to our client. You will maintain a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services.
What you will do:
Client interaction – complex question support for client, advises with client and team as needed
Drives and implements complex client requested Ad Hoc projects & solution modifications
Accountable for managing their own time in order to meet deadlines, ownership of timely input and output delivery for themselves and as a mentor for others, including taking initiative to monitor after hours
Deliver the highest quality output information to client and client’s vendors through the appropriate data processing platforms and utilizing transfer mechanisms
Ensure compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations for themselves as well as others
Professionally communicates internally and externally with client and partners as determined by the nature of the discussion. Leads and drive client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to client for solution components as well, viewed as authority and advises client and team members.
Facilitate change management - includes participating in the prioritization, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process.
Do you have?
Bachelor’s degree in related technical field, or equivalent work experience
3+ years’ related experience
Experience with Microsoft Office applications
Solid ability to communicate with clients and internal partners – providing status
Attention to detail, important to monitor and audit solution processing services
Knowledge of auditing /monitoring techniques and tools and using SharePoint for storage of artifacts, reports, etc.
Grasp of relational database design
Working Knowledge (Understanding of Syntax) of DataStage, Unix, SQL / PL-SQL, Oracle, UNIX/LINUX
Working knowledge with File Transfer Protocols (SFG)
General knowledge of Information Technology practices
Superb communication and presentation skills, with the ability to communicate ideas clearly and present effectively to members of the development or project
What will set you apart:
Problem Solving Skills
Advanced Warehouse Skill
We believe in building an awesome workplace where associates feel engaged and want to come to work every single day. It’s important to Acxiom that we invest in our culture and promote a balanced work-life balance, even when our associates are at work.
As a part of our team, you will join a dedicated account with a fast-moving, dynamic, “get stuff done” culture where we prioritize progress over perfection and empower our people to do their jobs. You will always be guided to do what’s right, legally and morally for our customers. At Acxiom, we believe in exceptionalism. We don’t aspire to be mediocre, good, nor even phenomenal – we intend to be the absolute best in everything we do.
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .
Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact firstname.lastname@example.org
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