Salesforce.com, Inc Delivery Manager in Boston, Massachusetts
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Mulesoft - Customer Success Group
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. This team primarily manages project/clients in the Financial Services and Industry sectors. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft.
Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will lead a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a critical part in the renewal and add-on sales process.
What you’ll achieve:
Complete MuleSoft product training and become an authority in our Outcome Based Delivery methodology
Learn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closure
Own and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs
Contribute to improve and expand our Outcome Based Delivery methodology
Work with Services leadership to help build out your practice
Become a key partner in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives
What you’ll need to be successful:
Ability to lead a portfolio - time management, prioritization, and setting customer expectations
Engagement Planning - technical understanding, strategic approach, translating MuleSoft vision (API-Led) into a tangible project plan
Engagement Execution - identify and mitigate risk, status reporting, and operations
Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal standard methodologies
Deep program management experience managing multiple projects varying in size at one time; PMP/Scrum master/ SAFe Agilist certifications preferred
Track record of delivering projects from start to finish with a strong prioritization and time management POV
Proven successful outcomes for projects and programs of 5 million dollars of budget/revenue and higher
Technical understanding to evangelize our vision and implement it into project/account planning
Accomplished in reviving high pressure/at-risk accounts
Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
Broad attributes between technology, consulting, project delivery, and internal practice building
Familiar with Netsuite OpenAir or similar PSA tool
Familiar with both Agile and Waterfall methodology
Ability to travel 25% - 50% of the time (varies depending on customer needs, focused within Region)
About MuleSoft, a Salesforce Company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.
We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!
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