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State of Massachusetts Deputy Assistant Chief Information Officer - DDS in Boston, Massachusetts

TheMassachusetts Executive Office of Health and Human Services (EOHHS)is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. The Department of Developmental Services (DDS) is the health and human service agency which provides a variety of supports to children & adults with intellectual and developmental disabilities. Supports are designed to promote meaningful participation and inclusion in all aspects of community life. There are different eligibility criteria and services for children and adults. Services are individualized and planned to use a person-centered approach and are coordinated through our 23 Area and 4 Regional Offices. Services are provided through contracts with not-for-profit agencies or through two self-directed service options and are monitored through a variety of quality management systems. EOHHSis seeking to hirea highly motivated Deputy Assistant Chief Information Officer (DACIO) to join theEOHHS-IT Teamfocused on activities within theDepartment of Developmental Services (DDS) Team. The Deputy Assistant Chief Information Officer will support the ACIO, providing leadership and guidance in critical areas of technology administration, including budgets, resource planning, policies, technology evaluation and service development, delivery, and deployment. This role includes a large contingent of IT Operational Support; engaging with business stakeholders and other IT Partners to triage and resolve issues. This individual will assist the ACIO in managing business operations to improve effectiveness and quality. The incumbent of this role will provide leadership and direction across the agency in support of the Agile transformation. In their role, the successful candidate will analyze technology trends and advancements in planning for long-term direction of the DDS IT organization. This individual will serve as a designee when needed as assigned by the ACIO as the principal IT liaison and/or providing direct supervision of Contracts, Contractors, or Full Time Employees. The primary work location for this role will be at 1000 Washington St, Boston, Massachusetts 02118.The work schedule for this position is Monday through Friday, 8:00AM to 4:00PM. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. /The DACIO is expected to occasionally travel to the 4 DDS Regional MA offices located in: Danvers, Worcester, Wrentham, and Springfield. The DACIO may also be requested to travel to DDS area offices or group homes within the Commonwealth of MA./ Responsibilities: * Provide continuous oversight and triage operational issues by working with business stakeholders and other IT Partners to document, support and improve existing processes. * Support the agency’s Agile Transformation by participating in meetings and recommending programs and applications that support the Agile methodology. * Assist the ACIO in leading overall strategic planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of projects. * Assist the ACIO in governance oversight, project and portfolio management, and service delivery management. * Recommend, design, and implement new procedures to mitigate risk and ensure audit compliance. * Serve as liaison between stakeholders at multiple levels of state agencies and external provider groups to improve operational support. * Analyze requests for new or enhanced systems by reviewing documentation and consulting with end users and technical personnel to assess user needs to determine feasibility of automating solutions to user issues. * Participate in overarching team goals and initiatives, offering innovative, constructive ideas to further the departments’ success and growth. Preferred Knowledge, Skills & Abilities: * Minimum of five (5) years of IT related experience with Project Management, Development, Operations, Hardware and Infrastructure, preferably in a large, complex IT healthcare environment. * Minimum of three (3) years of leadership and supervisory experience managing technical teams while providing your direct reports with performance appraisals, employee coaching and training, and performance management. * Strong communication and interpersonal abilities. * Analytical and problem-solving skills with experience in de-escalation techniques. * Strong knowledge and hands-on experience with change management and process improvement methodologies. * Demonstrated skills in the identification of business practice improvements and the application of technology to optimize business processes. * Dynamic interpersonal skills and the ability to effectively communicate and influence agency leaders and stakeholders. * Strong critical thinking, problem solving, and cross group collaboration skills; adept at managing relationships both internally and externally. * Experience implementing Agile processes with IT and business teams. * Prior Government or healthcare experience desirable. Education and Certifications: * Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience. /Recommended candidates must successfully complete pre-employment screening which includes:/ * /Disabled Persons Protection Commission (DPPC) Abuse Registry Search: // * /Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. // * /National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.//// /Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines./ /Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website./ /If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the //Reasonable Accommodation Online Request Form//./ /For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1 (800) 510-4122 Ext. #2./ MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Information Systems and Technology *Organization: Exec Office Of Health and Human Services *Title: *Deputy Assistant Chief Information Officer - DDS Location: Massachusetts-Boston - 1000 Washington St Requisition ID: 23000646