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Coreio Deskside Technician in Boston, Massachusetts

Job Summary:

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

Coreio is looking for a Deskside Technician to join our team on a 3-month contract (with possibility of extension) in Boston, Massachusetts. The individual will be providing technical support to our clients as part of our Deskside Support team. The role will report to the Onsite Team Lead (and/or Manager of the Onsite Team) and interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.

Key Accountabilities:

  • Deliver technical support services in a courteous and responsive manner

  • Troubleshoot, fix and/or resolve clients? issues

  • Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation and testing, answer/respond to questions about software.

  • Consistently demonstrate interpersonal and customer service skills

  • Demonstrate the use of various software applications to end users

Requirements/ Qualifications:

  • 2+ years of work related experience

  • Experienced working with laptops and both Windows 7 and 10 operating systems

  • A+ and Windows 10 certification highly preferred

  • Experience with ServiceNow preferred

  • Associates Degree or technical training or equivalent combination of education and experience

  • Demonstrated ability to multitask

  • Excellent customer service and communication skills

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

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