Beth Israel Deaconess Medical Center Desktop Engineer II in Boston, Massachusetts
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Desktop Engineer II
Department Description:Position is located at 1135 Tremont St.
Job Location:Boston, MA
Job Summary:Designs and delivers management, support, migration, and upgrade services to client workstations and customers.
Support of management solutions for Microsoft Windows and Apple iOS/OSX, and ChromeOS based devices. Responsible for maintaining infrastructure services used to secure, manage, and troubleshoot client end-point devices.
Analyzes, designs, develops, tests, implements and maintains software systems including, but not limited to, client server (object and component based development) and Mobile Device Management, develops and maintains GUI design and development as well as system design and development; contributes to special projects.
Coordinates and improves the application development process. Develops and manages the Microsoft technology strategy, architecture and development plans for BIDMC and is responsible for the current and future development of Desktop Management, Domain Infrastructure, Back-Office Services and Mobile Device Management technologies.
Examines key products, services, and suppliers and vendors and contributes to the development of a comprehensive strategy and managed desktop environment based on SCCM and other remote management technologies (current and future).
Reviews systems logs and reports to detect recurring slowdowns or errors performing root cause analysis and resolution and provides technical assistance by responding to inquiries from other IS teams regarding errors, problems, or technical/technology questions. Researches and designs new technical solutions to improve and/or integrate systems
Develops and creates technical requirement definitions, detailed implementation designs and documentation and develops technology standards that are reflective of the overall needs of the BIDMC customer base and ensures their flexibility to meet the changes, growth and evolution of technology.
Contributes to the development and integration design of technical and business solutions for BIDMC, as well as new technologies that require testing, development and deployment.
Vocational or Technical training required. Bachelor's degree preferred.
3-5 years related work experience required.
Knowledge and experience with Apple OSX and iOS services. (KEXT/System extensions, local configuration profiles, local firewall management, hardware permissions)
.Knowledge and experience with Apple Configurator 2 or similar iOS configuration tools
Experience with PPPC configuration & build configurations for full disk access.
Advanced technical computer skills as required for technical support specific to functional area and related systems.
Decision Making:Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving:Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications:Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications:Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally