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CyberCoders Desktop Support Analyst in Boston, Massachusetts

Desktop Support Analyst Desktop Support Analyst - Skills Required - Troubleshooting, applications, Upgrades

If you are a Desktop Support Analyst with experience, please read on!

What You Will Be Doing

-Maintain, analyze, and repair hardware and software systems.

-Respond to tickets, and troubleshoot and resolve problems in a timely manner.

-Support and enforce information technology (IT) policies.

-Set up and configure new systems, new applications, and upgrades.

-Manage user account information, permissions, and rights, including groups.

-Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

-Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

-Analyzing and making recommendations for hardware and software standardization

-Creating user accounts and managing access control based on company policies

What You Need for this Position

Desktop support analysts analyze and troubleshoot issues with desktop computers and their applications. In most businesses, this means dealing with Windows-based machines and applications; however, some firms run strictly Apple machines or run a mix of Apple and Windows machines, so knowing both types of systems well is an advantage. Perhaps the most important part of the desktop support analyst's job is being able to patiently track down issues and break the problem-solving process down into easy-to-understand language.

The ability to troubleshoot larger issues, such as network problems, is also desirable, but not always required

Successful candidates?should be?customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required.

Although some employers are willing to substitute work experience for formal education.

Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

So, if you are a Desktop Support Analyst with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Desktop Support Analyst MA-Boston MT3-1556725