Robert Half International Desktop Support Analyst in Boston, Massachusetts


The Desktop Engineer II is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This will include maintenance and management of company desktops, notebooks, mobile devices, printers, servers and other office equipment and related software.


  • Provide level II technical support to staff by responding to service desk requests from the level I service desk teams.

  • Provide active directory administration and account management of user accounts.

  • Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance.

  • Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations

  • Track and maintain inventory of desktop, laptop, thin clients and peripheral equipment in order to meet the needs of the business and support A/V requirements


  • Degree in Computer Science, Management Information Systems, or equivalent

  • 3 to 5 years? experience in a technical environment

  • Experience using standard support tools such as Ghost, PGP, GoTo Assist, WebEx and Bit locker etc.

  • Experience with Microsoft Office 365 2016

  • Active Directory Administration

  • Microsoft Exchange/Outlook

  • Citrix

  • Experience with Microsoft Access Microsoft SQL


WebEx, Microsoft SCCM - System Cntr Config Mgr, Microsoft Outlook, Microsoft Office 365, Active Directory, Citrix, Microsoft SQL Server, Account Management

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

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Salary: DOE

Location: Boston, MA

Date Posted: November 28, 2018

Employment Type: Full Time

Job Reference: 02100-0010745885

Staffing Area: Technology & IT