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CompuCom Desktop Support Technician II in Boston, Massachusetts

Job Description

At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. * * * Please read our notice (https://www.excell.com/#recruitmentfraud) on the increase of recruitment scams in the industry. * * * * * * Contract to Hire Opportunity * * * As a Senior Deskside Support Tech, you will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing clients with their technical problems on Win7, Win10, and Mac OS. Support will also include mobile support with Android Phones (Samsung 6-8). We need someone who can be helpful, relatable, and pleasant while diagnosing and fixing their problems. The work schedule is 9:00 AM-6:00 PM with possible overtime as needed. Overview:

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen

  • Be helpful and understanding – provide the support you would want!

  • Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual

  • Determine the most cost-effective repair to minimize customer downtime

  • Be proactive! Prepare reports for analysis of product failure trends and service issues

    In this role, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run – our customers. Qualifications:

  • 2+ years of related experience, or AA degree, or equivalent combination of education and experience

  • A+ certification

  • Solid experience and understanding of IT services and products

  • Ability to transform technical IT language into terms everyone understands

  • Relatable with customers and impeccable with follow-through

  • Not intimidated by problems you’ve never seen before – confidence is key!

  • Hungry to work hard and hungry to grow your career!

    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

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