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Latitude, Inc. Desktop Support Technician (Secret Clearance) in Boston, Massachusetts

Growing government contractor looking to hire a Secret Cleared Desktop Support Technician.


  • Ensure engineering groups and lab specialist have IT support in connecting devices such as microscopes, 3D printers, or lab equipment are properly connected to the network.

  • Assist with monitoring and troubleshooting the technical environment for any potential issues.

  • Help to resolve any technical issues.

  • Ensure that all services are consistently available to all end users.

  • Provide technical assistance and consulting to the users if necessary.

  • Provide Tier 2 desktop support to the user community.

  • Monitor support queues and ensure users’ issues are resolved in a timely manner.

  • Assist the end user to clearly understand the issues and provide guidance and assistance to resolve the issues.

    Basic Qualifications

  • U.S. Citizenship is required.

  • Active Secret Clearance.

  • Associates degree Or relevant experience (3-5 Years) Minimum of 3 years of work experience required.

  • Tier 2 IT support experience.

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