Latitude, Inc. Desktop Support Technician (Secret Clearance) in Boston, Massachusetts
Growing government contractor looking to hire a Secret Cleared Desktop Support Technician.
Ensure engineering groups and lab specialist have IT support in connecting devices such as microscopes, 3D printers, or lab equipment are properly connected to the network.
Assist with monitoring and troubleshooting the technical environment for any potential issues.
Help to resolve any technical issues.
Ensure that all services are consistently available to all end users.
Provide technical assistance and consulting to the users if necessary.
Provide Tier 2 desktop support to the user community.
Monitor support queues and ensure users? issues are resolved in a timely manner.
Assist the end user to clearly understand the issues and provide guidance and assistance to resolve the issues.
U.S. Citizenship is required.
Active Secret Clearance.
Associates degree Or relevant experience (3-5 Years) Minimum of 3 years of work experience required.
Tier 2 IT support experience.