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Citizens Bank Digital Collections Platform Administrator (Remote) in Boston, Massachusetts


Are you enthusiastic about helping customers who are experiencing financial hardship? Do you enjoy problem solving and driving meaningful change? Are you looking for the autonomy and support to improve collections and recovery effectiveness and company financial performance? If so, consider joining Citizens Bank in the Collections Operational Analytics team as a Digital Collections Platform Administrator for our organization. As the Digital Collection Platform Administrator, you will be challenged with owning and driving solutions for regulatory, business oversight and performance management needs through various levels of projects. You will be required to work closely with Collections Operational Strategies, Collections Operations, Vendor management and Initiative execution teams enable self-service for delinquent customers

This role is responsible for programming the collections treatment decision logic in the Katabat Digital Platform, as well as having responsibility for monitoring related data transmissions and activities daily . Daily activities include contributing to business requirements, create project and process specifications, daily control testing, functionality enhancement liaise with project teams, develop decision work flows and ensure that projects are on schedule. Role will also be responsible for trouble shooting existing flows, as well as working with project teams to ensure jobs are adjusted as necessary.


  • Working knowledge of collections and recovery processes

  • Must have knowledge of decision trees

  • Strong organizational and communication skills.

  • Ability to review and validate outputs prior to implementation as well as ongoing monitoring.

  • Communication and Organizational skills

  • Ability to work east coast business hours.

  • Demonstrated ability to identify/understand structured application coding structure and intent.

    Hours and Schedule: Hours: 40 Schedule: Monday-Friday 8-5

    Education: Bachelors Degree Preferred

    *This role is not available in Colorado


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.